Customer Support Specialist
hace 2 días
We are seeking a skilled Customer Support Specialist to join our team at Cataloxy. As a key member of our customer support team, you will be responsible for delivering exceptional customer service to our international clients.
In this role, you will work closely with customers to resolve their queries and provide them with accurate information. You will also be responsible for escalating complex issues to senior staff members when necessary.
To succeed in this role, you will need to have excellent communication and interpersonal skills, as well as a C2 level of Finnish language and advanced English language skills.
This is a fantastic opportunity to work in a dynamic and multicultural environment, where you will have the chance to develop your skills and knowledge in a fast-paced industry.
**Job Responsibilities:**
- Respond to customer inquiries via email and phone
- Resolve customer complaints in a timely and professional manner
- Escalate complex issues to senior staff members when necessary
**Requirements:**
- C2 level of Finnish language
- Advanced English language skills
- Excellent communication and interpersonal skills
- User-friendly PC skills: Office 365, CRM Database
**Salary:** €28-35 per hour (based on experience)
**Benefits:**
- Flexible working hours
- Opportunity to work in a dynamic and multicultural environment
- Professional development opportunities
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