Customer Support Specialist
hace 1 día
We are seeking a highly skilled Customer Support Specialist to join our team in Barcelona. The ideal candidate will be fluent in French, English, and Spanish, with a strong interest and solid knowledge of CRM, Customer Database Management, Marketing Automation, or Email Marketing.
Key Responsibilities- Handling incoming emails, calls, and managing related tickets.
- Analysing reported issues and conducting preliminary investigations.
- Assessing the complexity of the issue and escalating it to the relevant teams if necessary.
- Following up on tickets until the case is fully resolved.
- Delivering occasional training sessions.
- An initial training to familiarize yourself with our platforms.
- A dynamic work environment with an international team.
- A cutting-edge platform that is constantly evolving.
- A full-time permanent contract (CDI) with competitive salary: approximately $45,000 - $60,000 per year.
- Health insurance and meal vouchers worth €6.50 per day.
- 25 working days of vacation per year.
- Flexibility to work remotely or on-site.
- A performance-based bonus, with both individual and collective targets.
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