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Customer Support Specialist
hace 2 meses
About the Role
We are seeking a highly skilled Customer Support Specialist to join our dynamic team at CPM International Telebusiness S.L. As a key member of our Operations team, you will play a vital role in ensuring the smooth daily operation of our on-demand services.
Your Key Responsibilities
- Handle customer contacts over the phone and via email in a timely and efficient manner
- Prioritize customer satisfaction, going the extra mile to ensure every interaction is a positive experience
- Support our drivers and passengers, providing timely responses to their questions and concerns
- Strive for first-contact resolution, addressing customer queries efficiently and satisfactorily
- Follow internal processes and systems to resolve customer issues, taking the recommended next best actions
Requirements
- Fluent level of both written and spoken German
- Able to communicate clearly and effectively in written and spoken English
- Experience in the customer service industry, ideally in a Contact Centre environment
- Patient and empathetic, with a strong ability to build rapport with customers
- Autonomous and fast learner, with a proactive 'can-do' attitude
- Solution-oriented, with a strong ability to provide the correct and best outcome for the customer
- Passionate about delivering a great customer experience, with excellent communication and interpersonal skills
- Well-organized and able to prioritize workload, with a strong ability to work under pressure
What We Offer
- Starting date: December, 2024
- Contract: Temporary (6-months)
- Salary: 21,000€ gross per year
- Working hours: Full Time (39 hours per week) - rotating schedule Monday - Sunday from 9 am to 5 pm (5 days/week)
- Work Model: Hybrid working model
- Fully Paid Training (2 weeks duration)
- 24 holiday days per year on a full-time basis
- Best-in-class people engagement activities and programs
- Ongoing training and development
- Employee Assistance Program
- Employee Benefits Club
- Option to sign-up for Discounted Private Health Insurance
- Referral Program
- Location: Barcelona, Spain
About Us
At CPM International Telebusiness S.L., we are committed to creating a more sustainable and efficient future for transportation worldwide. Our mission is to revolutionize global transportation through cutting-edge technology, and we are seeking talented individuals to join our dynamic team.
Join Our Team
We are looking for a highly motivated and experienced Customer Support Specialist to join our team in Barcelona, Spain. If you are passionate about delivering a great customer experience and have a strong ability to communicate effectively in multiple languages, we encourage you to apply for this exciting opportunity.
