Customer Support Specialist

hace 5 días


Barcelona, Barcelona, España Aetion A tiempo completo

Aetion is a global leader in science-driven technology using real-world evidence to provide innovative healthcare solutions. Our mission is to deliver better outcomes to patients, medical professionals, and clients.

Job Description

We are seeking an exceptional Customer Support Specialist to join our team in Barcelona, Spain. As a key member of our support team, you will be responsible for providing top-notch customer service to our clients and application users.

Responsibilities:
  • Respond to and close customer tickets for product and scientific support using our ticketing system.
  • Manage support operations by acting as an internal point of contact for process questions and managing support rotation.
  • Lead process improvement initiatives, collect feedback from support colleagues, and identify areas for improvement.
  • Collaborate with our Product, Engineering, and Science teams to diagnose, resolve, and escalate bugs.
  • Create reports from key metrics in the ticketing system and develop action plans to improve support team performance.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in computer science, engineering, or a scientific field.
  • 1+ year of experience in a software engineering, research, or analytic role.
  • 1+ year of experience in a client-facing or product support role.
  • 1+ year of experience with a SaaS platform or strong demonstration of SaaS platform troubleshooting skills.
Salary and Benefits

The salary for this position is estimated to be around €40,000 per year, depending on experience. We also offer a range of benefits, including a daily in-office lunch stipend, a fully stocked kitchen, and relocation support to Barcelona.

About Us

Aetion is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. We strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve.



  • Barcelona, Barcelona, España Talent Search People - Native Speakers A tiempo completo

    Customer Support RoleWe are looking for a skilled Customer Support Specialist to join our team at Talent Search People - Native Speakers.Responsibilities:Provide first-line support to customers via various communication channels.Identify and resolve customer issues in a timely and efficient manner.Answer customer questions about insurance options, refunds,...


  • Barcelona, Barcelona, España Tbwa ChiatDay Inc A tiempo completo

    Customer Support RoleWe are seeking a skilled and dedicated Customer Support Specialist to join our Italian market team in Barcelona, Spain. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers, ensuring their needs are met with professionalism and efficiency.The ideal candidate will...


  • Barcelona, Barcelona, España CPM International A tiempo completo

    We are seeking a skilled Customer Support Operations Specialist to join our team at CPM International. Based in Barcelona, Spain, this role offers a unique opportunity to work with a global company that provides multilingual support solutions for clients worldwide.About the RoleThis is a full-time position with a starting salary of €25,000 gross per year...


  • Barcelona, Barcelona, España Bosch Group A tiempo completo

    At Bosch Service Solutions, we're on the lookout for talented individuals to join our team as Customer Support Specialists. As a key member of our group, you'll play a vital role in providing exceptional service to our clients, utilizing your exceptional communication skills and product knowledge to deliver top-notch support.Key Responsibilities:1. Respond...


  • Barcelona, Barcelona, España Recruitment Apple Lovers A tiempo completo

    Recruitment Apple Lovers is a leading recruitment agency based in Portugal, specializing in connecting top talent with innovative companies. Our team is dedicated to finding the best candidates for our clients and providing exceptional service.We are currently seeking a Dutch speaker to join our International team as a Dedicated Customer Support...


  • Barcelona, Barcelona, España Kantox Limited A tiempo completo

    We are looking for a skilled Customer Support Operations Specialist to join our dynamic team at Kantox Limited. Located in Barcelona, this role offers a competitive salary of 48,000 euros per annum.About the Role: As a Customer Support Operations Specialist, you will play a vital part in ensuring the smooth operation of our client transaction services team....


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    Job OverviewCpm International is a global leader in customer service, sales, and technical support solutions. We are seeking a highly motivated and experienced Technical Support Specialist to join our team.


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    A career opportunity has arisen in sunny Barcelona for an ambitious and skilled Customer Support Specialist to join our team at Blu Selection. As a customer-centric company, we are dedicated to providing exceptional service and support to our clients, and we need someone who shares our passion for delivering top-notch results.About the RoleWe are seeking an...


  • Barcelona, Barcelona, España Head Hunt International A tiempo completo

    Company Overview: Our client, a world leader in tech, is seeking an experienced Technical Support Specialist to join their Customer Service & Support Team in Athens, Greece. As a member of this team, you will play a vital role in delivering exceptional customer experiences and providing top-notch technical support.


  • Barcelona, Barcelona, España Amadeus A tiempo completo

    About the RoleAmadeus is seeking a skilled Customer Support Specialist to join our Hospitality team. This role requires exceptional communication and problem-solving skills, with a passion for delivering high-quality customer service.Job DescriptionWe are looking for a proactive problem solver who can overcome communication barriers and technical obstacles...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    We are a technology-driven company that is revolutionizing transportation on a global scale. Our mission is to transform not only individual commutes but also make a significant impact on reducing the environmental footprint of humanity.Our team is responsible for building and operating our outstanding on-demand services. As a Customer Support Operations...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    About CPM InternationalWe are a global company with over 30 years of experience, providing multilingual support in various languages to cater to diverse markets. Our focus is on delivering exceptional customer service, sales, and technical support solutions for clients worldwide.Our ClientOur client believes that everyone deserves to live life to the...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    About CPM InternationalCPM International is a leading provider of multilingual support solutions for clients worldwide. With a global presence in over 30 countries, we offer tailored-made services to meet the diverse needs of our markets.We strive to create an open workplace where everyone feels included and valued. We believe in celebrating diversity in all...


  • Barcelona, Barcelona, España Dow Jones A tiempo completo

    Job OverviewDow Jones is a leading provider of financial news and information. We are seeking a highly skilled Global Customer Support Specialist to join our team in Barcelona.Salary InformationThe estimated salary for this position is between €45,000 - €65,000 per year, depending on experience.Job DescriptionIn this role, you will provide high-level...


  • Barcelona, Barcelona, España Talent Trail A tiempo completo

    Talent Trail is seeking a highly skilled Customer Support Specialist to join our team.The ideal candidate will have excellent customer care skills, with the ability to listen to and understand customer needs, and provide timely and efficient resolutions. They will also be responsible for maintaining up-to-date knowledge of services and products, particularly...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    **Job Title:** Global Customer Support Specialist**About the Job:** We are seeking a highly motivated and customer-focused Technical Customer Advisor to join our multicultural team in Lisbon, Portugal.**Responsibilities:Provide exceptional support to customers through inbound requests and document relevant case information.Assist users with Pre-Sales,...


  • Barcelona, Barcelona, España Photocentric A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team in Barcelona. The ideal candidate will be fluent in French, English, and Spanish, with a strong interest and solid knowledge of CRM, Customer Database Management, Marketing Automation, or Email Marketing.Key ResponsibilitiesHandling incoming emails, calls, and managing...


  • Barcelona, Barcelona, España Solenis A tiempo completo

    About SolenisSolenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries. Our product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants.As a Certified Best Managed Company, we recognize our greatest...


  • Barcelona, Barcelona, España Bosch Group A tiempo completo

    **About Bosch Service Solutions**We are a leading global motor company, passionate about technology and cars. We offer an exciting opportunity for you to work with us as a Customer Support Specialist.**Key Responsibilities**In this role, you will be the face of our company, representing our values and commitment to exceptional service. Your main functions...


  • Barcelona, Barcelona, España Talent Search People A tiempo completo

    About This OpportunityWe are seeking a highly skilled and customer-focused Dutch speaking customer support specialist to join our team in Barcelona.