Business Travel Support Specialist
hace 3 semanas
**About Us**
TravelPerk is a leading SaaS business travel platform that offers a comprehensive solution for companies to manage their business travels. Our platform provides travellers with the freedom they want while giving companies the control they need, resulting in time and cost savings.
**Job Description**
We are seeking an experienced Business Travel Support Specialist who is passionate about delivering exceptional customer experiences. As a member of our Customer Care team, you will play a critical role in ensuring high customer satisfaction and maintaining relationships at a 7 Star standard.
**Responsibilities:**
- Support B2B customers in their business travels, addressing queries and requests in a timely and professional manner.
- Liaise with suppliers and partners to resolve booking issues and maintain high satisfaction standards.
- Resolve problems by applying established TravelPerk policies, procedures, and tactics, and think outside the box when necessary.
**Requirements:**
- Excellent English language skills, both spoken and written.
- Proven experience working in the business travel industry (a plus).
- Able to go above and beyond to provide an amazing service to customers.
**What We Look For:**
- Independent and autonomous, with good prioritisation and focus skills.
- Empathy and understanding of customer needs.
- Smart, fast learner, and tech-savvy.
**Estimated Salary:** $60,000 - $80,000 per annum, depending on location and experience.
**Note:** Working hours for this role will be mostly during weekdays mornings and afternoons.
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