Travel Support Specialist
hace 1 mes
At Expedia Group, we're looking for a skilled Travel Support Specialist to join our team. This role offers a competitive salary of approximately $55,000 per year.
About the RoleWe're seeking an individual with exceptional customer service skills and a passion for travel. As a Travel Support Specialist, you'll be responsible for assisting customers with their travel-related inquiries and issues.
Your primary goal will be to provide timely and effective solutions to customers, ensuring their overall satisfaction with our services. You'll work closely with internal teams to resolve complex issues and escalate cases when necessary.
You'll also be responsible for:
- Researching and analyzing data to identify and resolve customer issues
- Communicating effectively with customers via various channels (voice, chat, email, case management)
- Collaborating with internal teams to drive resolution and improve processes
We're looking for someone who is proactive, resourceful, and able to work in a fast-paced environment. If you're passionate about delivering exceptional customer experiences and have a keen eye for detail, we'd love to hear from you
RequirementsTo be successful in this role, you'll need:
- A high school diploma or equivalent
- Excellent communication and problem-solving skills
- Ability to work in a multi-channel environment
- Strong analytical and research skills
We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) matching program. Our team is committed to creating a diverse and inclusive workplace, and we welcome applications from candidates of all backgrounds.
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