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Travel Experience Specialist
hace 1 mes
Company Overview
We are Exoticca Travel Co, a dynamic and multicultural team in a moment of international expansion. Our mission is to provide our clients with the possibility of getting to know the most beautiful and stimulating places on the planet.
Job Description
As a Customer Success Agent, you will be responsible for providing exceptional service to all our members and customers. Your role consists in becoming one of our top travel agents within our Customer department. You will provide pre-departure customer support, answer incoming calls and emails, provide destination and trip information, help with visas and country-specific entry requirements, add or remove excursions, make cancellations, service amendments and refund requests, provide information about land and flight services, and help to solve confusion or problems with customer bookings.
Key Responsibilities:
- Provide pre-departure customer support
- Answer incoming calls and emails
- Provide destination and trip information
- Help with visas and country-specific entry requirements
- Add or remove excursions
- Make cancellations, service amendments and refund requests
- Provide information about land and flight services
- Help to solve confusion or problems with customer bookings
Work Environment
You will work in a dynamic and growing start-up environment with a hybrid work model (3 days from home and 2 days at the office per week). Offices are located in the heart of Barcelona.
Salary
The estimated annual salary for this position is around €35,000 - €45,000, depending on experience and qualifications.
Required Skills and Qualifications:
+ 2 years of contact centre and/or customer service experience.
Call centre experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is preferred but not essential.
Able to assess a caller's needs and provide appropriate recommendations.
Night shift availability: you can work polyvalent schedules, including evenings, weekends, and holidays.
Benefits:
- Competitive compensation package in line with job responsibilities and experience.
- Flexible compensation management for diet, transportation, private health insurance with Cobee.
Language
We have a special interest in multilingual talents, mainly in our markets: Germany, France, Spain, UK, US, and CA. Fluency in French is required.
