Customer Experience Specialist
hace 2 días
We are seeking a highly skilled Customer Experience Specialist to join our team at eDreams ODIGEO. As a key member of our Communications team, you will play a crucial role in delivering exceptional customer experiences for our valued clients.
About the Role
This is an exciting opportunity to work with a leading travel subscription platform and one of the largest ecommerce businesses in Europe. You will be responsible for managing sensitive complaints, identifying potential risks, and collaborating with cross-functional teams to drive process improvements.
Your Key Responsibilities
- Manage VIP accounts and their related complaints end-to-end, ensuring excellent customer experience and minimizing negative visibility.
- Proactively work and follow up on all VIP customer touchpoints to provide best-in-class service.
- Identify and mitigate potential PR and legal risks by liaising with relevant stakeholders.
What We Offer
We offer a competitive salary of €55,000 - €70,000 per annum, depending on experience, as well as a range of benefits, including:
- A dynamic and healthy work environment with opportunities for growth and development.
- A hybrid home-office model that allows for flexibility and work-life balance.
- A comprehensive benefits package, including flexible benefits, performance-based bonuses, and more.
About Us
eDreams ODIGEO is a leading travel tech company revolutionizing the travel booking experience through consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.
What You Need to Succeed
- A background in tourism or a related field.
- At least 1 year of experience in managing VIP accounts, sensitive customer complaints, PR, media relations, and/or social media management.
- Excellent writing and speaking communication skills, with native-level proficiency in English and/or other languages.
Join Our Team
If you are passionate about the travel industry and eager to make a real impact, we encourage you to apply for this exciting opportunity. Learn more about life at eDreams ODIGEO and discover why we're the perfect fit for talented professionals like you.
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