Customer Experience Specialist

hace 2 días


Barcelona, Barcelona, España Edreams Odigeo A tiempo completo
Unlock Your Potential in the Travel Industry

We are seeking a highly skilled Customer Experience Specialist to join our team at eDreams ODIGEO. As a key member of our Communications team, you will play a crucial role in delivering exceptional customer experiences for our valued clients.

About the Role

This is an exciting opportunity to work with a leading travel subscription platform and one of the largest ecommerce businesses in Europe. You will be responsible for managing sensitive complaints, identifying potential risks, and collaborating with cross-functional teams to drive process improvements.

Your Key Responsibilities

  • Manage VIP accounts and their related complaints end-to-end, ensuring excellent customer experience and minimizing negative visibility.
  • Proactively work and follow up on all VIP customer touchpoints to provide best-in-class service.
  • Identify and mitigate potential PR and legal risks by liaising with relevant stakeholders.

What We Offer

We offer a competitive salary of €55,000 - €70,000 per annum, depending on experience, as well as a range of benefits, including:

  • A dynamic and healthy work environment with opportunities for growth and development.
  • A hybrid home-office model that allows for flexibility and work-life balance.
  • A comprehensive benefits package, including flexible benefits, performance-based bonuses, and more.

About Us

eDreams ODIGEO is a leading travel tech company revolutionizing the travel booking experience through consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.

What You Need to Succeed

  • A background in tourism or a related field.
  • At least 1 year of experience in managing VIP accounts, sensitive customer complaints, PR, media relations, and/or social media management.
  • Excellent writing and speaking communication skills, with native-level proficiency in English and/or other languages.

Join Our Team

If you are passionate about the travel industry and eager to make a real impact, we encourage you to apply for this exciting opportunity. Learn more about life at eDreams ODIGEO and discover why we're the perfect fit for talented professionals like you.



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