Travel Experience Specialist
hace 6 días
We are seeking a Travel Experience Specialist to join our team at Exoticca. In this role, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Provide pre-departure customer support, including answering incoming calls and emails, providing destination and trip information, and assisting with visas and country-specific entry requirements.
- Offer in-destination customer support, handling incoming calls, emails, and WhatsApp messages, and providing assistance with flight delays or cancellations.
- Manage communication about crisis situations and provide information about daily activities while in the destination.
- At least 2 years of experience in contact centre and/or customer service.
- Call centre experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is preferred but not essential.
- Mastery of communication, listening, and soft skills.
- Able to assess a caller's needs and provide appropriate recommendations.
- Night shift availability, with polyvalent schedules including evenings, weekends, and holidays.
- Fluency in French; multilingual talents are highly valued, particularly in our markets: Germany, France, Spain, UK, US, and CA.
- Competitive compensation package in line with job responsibilities and experience.
- Flexible compensation management for diet, transportation, private health insurance with Cobee.
- Hybrid work model with offices in Barcelona city.
$60,000 - $80,000 per year, based on location and experience.
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