Travel Experience Specialist

hace 6 días


Barcelona, Barcelona, España Exoticca A tiempo completo
Job Description

We are seeking a Travel Experience Specialist to join our team at Exoticca. In this role, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide pre-departure customer support, including answering incoming calls and emails, providing destination and trip information, and assisting with visas and country-specific entry requirements.
  • Offer in-destination customer support, handling incoming calls, emails, and WhatsApp messages, and providing assistance with flight delays or cancellations.
  • Manage communication about crisis situations and provide information about daily activities while in the destination.
Requirements:
  • At least 2 years of experience in contact centre and/or customer service.
  • Call centre experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is preferred but not essential.
  • Mastery of communication, listening, and soft skills.
  • Able to assess a caller's needs and provide appropriate recommendations.
  • Night shift availability, with polyvalent schedules including evenings, weekends, and holidays.
  • Fluency in French; multilingual talents are highly valued, particularly in our markets: Germany, France, Spain, UK, US, and CA.
Benefits:
  • Competitive compensation package in line with job responsibilities and experience.
  • Flexible compensation management for diet, transportation, private health insurance with Cobee.
  • Hybrid work model with offices in Barcelona city.
Estimated Salary:

$60,000 - $80,000 per year, based on location and experience.



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