Travel Experience Coordinator

hace 2 días


Barcelona, Barcelona, España Exoticca A tiempo completo
Job Description

Achieve excellence as a GDS Specialist at Exoticca's Flight Operations team, where you will contribute to delivering best-value trips and creating unforgettable travel experiences.

Key Responsibilities:
  • Support travel operations teams with daily tasks and handle Travel Operations tasks (flights changes, cancellations requests, refunds processes).
  • Manage, escalate, and follow-up on GDS issues and cases.
  • Dealing with negotiated rates and advanced refunds in GDS.
  • Work directly with land suppliers for pre & post-bookings requested.
Requirements:
  • Fluent communication in English; additional language skills like French/Spanish are considered.
  • Strong knowledge of Amadeus/GDS.
  • Proven experience dealing with negotiate fares and commissions in GDS.
  • Ability to plan, multi-task, and manage time effectively.
Preferred Qualifications:
  • A minimum of 2 years' experience in Customer Support in the Travel industry, preferably including flights.
  • Proven record in fast-growing environments.
  • Adaptability, problem-solving, and fast-learning attitude.
What We Offer:
  • Competitive compensation package in line with job responsibilities and experience: estimated salary range is $60,000-$80,000 per year.
  • Flexible compensation management for diet, transportation, private health insurance with Cobee.
  • Hybrid work model: offices in Barcelona city.
  • Permanent contract from the start.
  • Travel packages at reduced prices.
  • Referral bonus for talented colleagues.
  • Unlimited coffee, team lunches, English lessons, bi-annual company parties.
About Exoticca

We're a professional, dynamic, multicultural team in rapid international growth. Our mission is to create life milestones through unforgettable travel experiences. Diversity and inclusiveness are our core values. Exoticca is an equal opportunity employer.



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