Travel Experience Coordinator

hace 1 mes


Barcelona, Barcelona, España Expedia Group A tiempo completo
About the Role

We are seeking a Travel Experience Coordinator to join our team at Expedia Group. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences for our B2B travel-related services.

Responsibilities
  • Resolve customer inquiries efficiently through various channels (voice, chat, email) to minimize customer effort.
  • Analyze data to address complex issues promptly and effectively.
  • Proactively engage with customers to ensure thorough issue resolution and enhance future interactions.
  • Communicate professionally and empathetically with diverse customers.
  • Collaborate with internal teams to escalate and resolve issues impacting customer satisfaction.
  • Manage multiple tasks with precision and meet deadlines consistently.
Requirements
  • 6-12 months of proven customer service experience in a fast-paced environment.
  • Fluent in English and Dutch with excellent verbal and written communication skills.
  • Associate's degree or equivalent professional experience preferred.
  • Proficient in customer care management software and Microsoft Office programs.
  • Strong problem-solving skills and diplomacy in handling challenging situations.
What We Offer
  • A competitive salary of approximately $65,000 per year, based on location and experience.
  • A comprehensive benefits package including 5 weeks of vacation, private health care, paid public transport, meal voucher, multi-sport card, Travel & Wellness reimbursement, and Wellbeing Hub.
  • A hybrid work environment that balances flexibility and collaboration.
  • An international, multilingual environment that fosters personal and professional growth.
  • Engagement activities to socialize and contribute to the local community.
  • Relocation lump sum offered to successful candidates.
  • The opportunity to grow within a global organization at the forefront of travel technology.
About Us

Expedia Group is a leading travel technology company that transforms the future of travel. Our mission is to empower travelers, partners, and communities to explore the world.



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