Travel Experience Coordinator

hace 5 días


Barcelona, Barcelona, España Exoticca A tiempo completo

**Company Overview**

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our commitment to "creating life milestones" drives our mission to deliver best-value trips, explore unique destinations, curate extraordinary travel experiences, and demonstrate genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

**Job Description**

As a Customer Service Agent of the Exoticca team, you will provide top-notch service to all our members and customers. With a great perspective on our operations across multiple countries, managing 24/7 support, your role involves becoming one of our leading travel agents within the Customer department.

You will be responsible for:

  • Providing pre-departure customer support: answering incoming calls and emails, providing destination and trip information, helping with visas and country-specific entry requirements, adding or removing excursions, making cancellations, service amendments, and refund requests, and providing information about land and flight services.
  • Providing in-destination customer support: handling incoming calls, emails, and WhatsApp messages, supporting customers with flight delays or cancellations, providing information about daily activities while in the destination, and managing communication about crisis situations.

**Required Skills and Qualifications**

To succeed in this role, you will need:

  • +2 years of contact centre and/or customer service experience.
  • Call centre experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is preferred but not essential.
  • Mastery of communication, listening, and soft skills.
  • Able to assess a caller's needs and provide appropriate recommendations.
  • Night shift availability: you can work polyvalent schedules, including evenings, weekends, and holidays.
  • Fluency in French; we have a special interest in multilingual talents, mainly in our markets: Germany, France, Spain, UK, US, and CA.

**Benefits**

We offer:

  • Competitive compensation package in line with job responsibilities and experience.
  • Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.
  • Hybrid work model: Offices in Barcelona city.

**Estimated Salary:** $35,000 - $45,000 per year, depending on experience.



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