Travel Experience Coordinator

hace 6 días


Barcelona, Barcelona, España Exoticca A tiempo completo

We are seeking an experienced and passionate Travel Experience Coordinator to join our team at Exoticca, a leading online travel agency.

Key Responsibilities:

  • Schedule Information
    • Monday to Friday 09:00h - 18:00h
  • Provide pre-departure customer support by answering incoming calls and emails, providing destination and trip information, helping with visas and country-specific entry requirements, adding or removing excursions, making cancellations, service amendments and refund requests, and providing information about land and flight services.
  • Provide in-destination customer support by handling incoming calls, emails, and Whatsapp messages, supporting customers with flight delays or cancellations, providing information about daily activities while in destination, and managing communication about crisis situations.
  • Achieve targets such as productivity (number of calls and emails answered), quality assurance score, CSAT, ASAT, and issue resolution, occupancy, and adherence.
  • Stay up-to-date with ever-changing processes, procedures, and policies in a dynamic and growing start-up environment.

Requirements:

  • Previous Experience:
    • Minimum 2 years of contact center and/or customer service experience.
    • Call center experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is preferred but not essential.
  • Linguistic Skills:
    • C1/C2 level German and English (verbal, reading, writing) required.
    • C1/C2 level Spanish is a huge plus.
  • Technical Knowledge:
    • Working knowledge or contact platforms will be helpful.
    • Working knowledge of CRM systems such as Salesforce will be helpful.
    • Telephone communication and soft skills knowledge will be helpful.
  • Education:
    • Bachelor's degree in hospitality, travel, tourism, or any related field is preferred but not essential.

Benefits:

  • Competitive compensation package in line with job responsibilities and experience.
  • Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.
  • Hybrid work model: Offices in Barcelona city.
  • Travel packages at reduced prices.
  • Unlimited coffee, team lunches, English/Spanish lesson, bi-annual company parties, afterworks.
  • Referral bonus, if you bring people as talented as you.
  • And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization.

Salary: €35,000 - €50,000 per annum based on qualifications and experience. We also offer a performance-based bonus structure.

About Us:

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our core equity is centered around creating life milestones through unforgettable travel experiences. As a key member of our team, you will play a pivotal role in shaping the future of our dynamic and innovative travel brand.

Equal Opportunities Employer:

Diversity and inclusiveness are our core values. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic under European or local law.



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