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Travel Operations Specialist
hace 1 mes
Exoticca Travel Co is a dynamic company seeking a talented individual to join our Flight Operations team as a GDS Specialist. Our mission is to deliver exceptional travel experiences to our clients, and we're looking for someone who shares our passion for innovation and customer satisfaction. Key Responsibilities:
• Handle and support Travel Operations tasks, including flights changes, cancellations, and refunds.
• Manage, escalate, and follow up on GDS issues and cases.
• Work directly with land suppliers for pre & post-bookings requested.
• Requirements:
• Fluency in English (additional languages like French or Spanish are considered).
• Strong knowledge of Amadeus/GDS and experience dealing with negotiated fares and commissions.
• Ability to plan, multitask, and manage time effectively.
• Preferred Qualifications:
• Minimum of 2 years of experience in Customer Support in the Travel industry, preferably including flights.
• Proven record in fast-growing environments and adaptability, problem-solving, and fast-learning attitude.
• Benefits:
• Competitive compensation package in line with job responsibilities and experience.
• Flexible compensation management for diet, transportation, private health insurance with Cobee.
• Hybrid/remote work model, allowing you to work from home or the office at your convenience.
• Offices in the heart of Barcelona (right next to Plaça Catalunya).
• Permanent contract from the start.
• Travel packages at reduced prices.
• Referral bonus if you bring people as talented as you.
• Unlimited coffee, team lunches, English lessons, bi-annual company parties.
• Becoming part of a fun and motivated multicultural team at an agile and rapidly growing organization.
Exoticca Travel Co is an equal opportunity employer. Diversity and inclusiveness are our core values. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.
