Travel Operations Process Specialist
hace 2 días
We are a professional, dynamic, and multicultural team in rapid international growth seeking a talented Travel Operations Process Specialist to join our innovative travel company. We are looking for a skilled specialist who will be responsible for evaluating and defining appropriate processes and procedures across contact channels, teams, and use cases.
About ExoticcaExoticca is an online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our brand equity is built on the commitment to creating life milestones through best-value trips, unique destinations, extraordinary travel experiences, and genuine care for customers and the planet.
Job DescriptionThe successful candidate will be responsible for process assessments, design, and redesign as the primary point of contact interfacing cross-functionally to ensure customer service requirements and constraints are considered.
Duties and Responsibilities:- Evaluate and define processes and procedures across contact channels, teams, and use cases.
- Act as the primary point of contact for cross-functional communication to ensure customer service needs are met.
- Analyze operating data and statistics to identify opportunities and implement process improvements.
- Map processes and procedures using data insights to continuously identify efficiency, productivity, and customer experience improvement opportunities.
We are looking for a highly skilled Travel Operations Process Specialist with expertise in process evaluations, design, and implementation. The ideal candidate should have strong analytical skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.
Compensation and BenefitsWe offer a competitive salary range based on industry standards, considering the location, job description, and required skills. This role is based in Barcelona, offering a comprehensive benefits package, including health insurance, retirement savings plan, and generous time-off policies.
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