Travel Operations Process and Efficiency Specialist
hace 6 días
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to 'creating life milestones.'
Job DescriptionThe Contact Center & Travel Operations Process & Procedures Specialist will be responsible for evaluating and defining appropriate processes and procedures across contact channels, teams, and use cases.
- Evaluate and define appropriate processes and procedures across contact channels, teams, and use cases.
- Act as the primary point of contact interfacing cross-functionally to ensure customer service requirements and constraints are considered.
- Analyze operating data and statistics to identify opportunities, develop action plans, and implement process improvements.
- Map processes and procedures and use data insights to continuously identify efficiency, productivity, and customer experience improvement opportunities.
The ideal candidate will have previous experience in the call center industry, with a minimum of two years of experience dealing with processes and procedures, quality, business analysis, or project management role.
Requirements- C1/C2 level English (verbal, reading, writing) is required.
- B1/B2 level in Spanish (verbal, reading, writing) is preferred.
- Familiarity with CRM, order management, and contact management systems and practices is a plus.
- Salesforce knowledge and experience are highly desirable.
A competitive salary of $60,000 - $80,000 per year is offered, depending on experience and qualifications.
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