Travel Operations Process and Efficiency Specialist

hace 6 días


Barcelona, Barcelona, España Exoticca A tiempo completo
About Exoticca

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to 'creating life milestones.'

Job Description

The Contact Center & Travel Operations Process & Procedures Specialist will be responsible for evaluating and defining appropriate processes and procedures across contact channels, teams, and use cases.

  • Evaluate and define appropriate processes and procedures across contact channels, teams, and use cases.
  • Act as the primary point of contact interfacing cross-functionally to ensure customer service requirements and constraints are considered.
  • Analyze operating data and statistics to identify opportunities, develop action plans, and implement process improvements.
  • Map processes and procedures and use data insights to continuously identify efficiency, productivity, and customer experience improvement opportunities.

The ideal candidate will have previous experience in the call center industry, with a minimum of two years of experience dealing with processes and procedures, quality, business analysis, or project management role.

Requirements
  • C1/C2 level English (verbal, reading, writing) is required.
  • B1/B2 level in Spanish (verbal, reading, writing) is preferred.
  • Familiarity with CRM, order management, and contact management systems and practices is a plus.
  • Salesforce knowledge and experience are highly desirable.

A competitive salary of $60,000 - $80,000 per year is offered, depending on experience and qualifications.



  • Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

    At Exoticca Travel Co., we're revolutionizing the travel industry with our commitment to delivering unforgettable experiences. We're seeking a highly skilled Customer Service Process Specialist - Travel Operations to join our dynamic team.About UsWe're a pioneering online travel agency that has disrupted the conventional approach to long-distance dream...


  • Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

    Company OverviewExoticca Travel Co is a pioneering online travel agency revolutionizing the conception, production, and e-commerce of long-distance dream trips. Our core brand equity lies in creating life milestones through delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care...


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    About ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to creating life milestones. We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences,...


  • Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

    Job Title: Contact Center Process SpecialistAbout the Role:Exoticca Travel Co is seeking a highly skilled Contact Center Process Specialist to join our team. As a key member of our operations team, you will be responsible for evaluating and defining appropriate processes and procedures across contact channels, teams, and use cases.Key Responsibilities:•...


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    About ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our commitment to "creating life milestones" sets us apart, and we believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating...


  • Barcelona, Barcelona, España Gartner A tiempo completo

    About the RoleGartner is looking for a highly motivated Travel and Expense Operations Specialist to join our Global Travel & Expense team. In this role, you will be responsible for supporting our global Source to Pay program, focusing on policy, tools, and processes.You will answer complex questions from our global associates and suppliers, provide support...


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    Travel Operations SpecialistAt Exoticca, we're seeking a skilled Travel Operations Specialist to join our Flight Operations team. As a key member of our team, you'll be responsible for supporting our travel operations teams with daily tasks.Key Responsibilities:Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds...


  • Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

    Exoticca Travel Co is a dynamic company seeking a talented individual to join our Flight Operations team as a GDS Specialist. Our mission is to deliver exceptional travel experiences to our clients, and we're looking for someone who shares our passion for innovation and customer satisfaction. Key Responsibilities:• Handle and support Travel Operations...


  • Barcelona, Barcelona, España Gartner A tiempo completo

    Travel and Expense Operations SpecialistThis is a unique and exciting opportunity to join Gartner's Global Travel & Expense team as a Travel & Expense Specialist responsible for supporting our global travel, expense and purchasing programs.As a T&E Specialist, you will work with Gartner associates all over the world while helping them navigate policy, tools,...


  • Barcelona, Barcelona, España Docplanner A tiempo completo

    We are a leading healthcare technology platform, empowering patients to find and book appointments with ease. Our integrated solution enables doctors to focus on patient care, streamlining their practice management and online reputation-building efforts.Our platform has achieved significant milestones, including 4.8 million appointments booked last month and...


  • Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

    Job DescriptionExoticca Travel Co is seeking a highly skilled Contact Center Process Specialist to join our team. As a key member of our operations team, you will be responsible for evaluating and defining appropriate processes and procedures across contact channels, teams, and use cases.Key Responsibilities:Evaluate and define processes and procedures...


  • Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

    Job DescriptionExoticca Travel Co is seeking a highly skilled Contact Center Process Specialist to join our team. As a key member of our operations team, you will be responsible for evaluating and defining appropriate processes and procedures across contact channels, teams, and use cases.Key Responsibilities:Evaluate and define processes and procedures...


  • Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

    About Exoticca Travel CoWe are a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our brand equity is built on the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and...


  • Barcelona, Barcelona, España Hg A tiempo completo

    Honest Greens, an innovative restaurant lifestyle brand, is scaling its operations and seeking a highly motivated Business Operations Efficiency Specialist to help refine processes.We are passionate about improving society through real food and aim to become leading restaurant lifestyle brands in Europe with over 100 restaurants in the next 5 years. Our...


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    Travel Operations SpecialistWe are seeking a skilled Travel Operations Specialist to join our team at Exoticca. As a key member of our Flight Operations team, you will be responsible for supporting our travel operations teams with daily tasks.Key Responsibilities:Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds...


  • Barcelona, Barcelona, España Acai Travel A tiempo completo

    About Acai TravelAcai Travel is a fast-growing, VC-funded B2B AI SaaS startup transforming the travel industry with AI-driven technology. With $4M raised in funding, we've gained significant traction with leading brands like World Travel Inc., Globespan, kiwi.Com, and lastminute.Com. We're backed by top industry veterans and have teams in New York and...


  • Barcelona, Barcelona, España Gartner A tiempo completo

    Travel and Expense Specialist Role OverviewThis is an exciting opportunity to join Gartner's Global Travel & Expense team as a Travel & Expense Specialist responsible for supporting our global travel, expense, and purchasing programs.As a T&E Specialist, you will work with Gartner associates worldwide while helping them navigate policy, tools, and...


  • Barcelona, Barcelona, España Gartner A tiempo completo

    About this role: As a Travel and Expense Operations Specialist at Gartner, you will play a vital part in supporting our global Source to Pay program. This unique opportunity allows you to work with associates worldwide, providing expert guidance on policy, tools, and processes. You will collaborate with preferred suppliers to manage Gartner's global travel,...


  • Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

    Company OverviewF. Hoffmann-La Roche Gruppe is a global leader in the pharmaceutical industry, with over 100,000 employees across 100 countries.We are committed to pushing back the frontiers of healthcare through innovation, curiosity, and diversity.About the RoleWe are seeking an experienced Data Operations and Process Improvement Specialist to join our...


  • Barcelona, Barcelona, España Cataloxy A tiempo completo

    About the RoleAt Exoticca, we're looking for a skilled Process and Procedure Specialist to join our team. As a key member of our staff, you'll play a pivotal role in evaluating and defining processes and procedures across various contact channels, teams, and use cases.Key ResponsibilitiesConduct process assessments, design, and redesignEvaluate and define...