Process and Procedures Specialist for Contact Center and Travel Operations

hace 4 semanas


Barcelona, Barcelona, España Exoticca A tiempo completo

About Exoticca
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our commitment to "creating life milestones" sets us apart, and we believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

Job Summary
As a Contact Center & Travel Operations Process & Procedures Specialist, you will be responsible for evaluating and defining appropriate processes and procedures across contact channels, teams, and use cases. You will be the primary point of contact interfacing cross-functionally to ensure customer service needs are met.

Key Responsibilities
• Responsible for process assessments, process design, and redesign.
• Evaluate and define appropriate processes and procedures across contact channels, teams, and use cases.
• Act as the primary point of contact interfacing cross-functionally to ensure customer service requirements and constraints are considered.
• Analyze operating data and statistics to identify opportunities, develop action plans, and implement process improvements.
• Map processes and procedures and use data insights to continuously identify efficiency, productivity, and customer experience improvement opportunities.
• Represent the voice of the customer in process design, while taking into account business constraints.
• Monitor and measure the benefits of post-process implementation to ensure product quality, efficiency, and improvement.
• Summarize, visualize, and present data.
• Provide support and expertise to help implement various projects and initiatives.

Requirements
• Previous Experience: Minimum of two (2) years of call center industry experience, of which at least one (1) should be in the travel sector.
• Linguistic Skills: C1 / C2 level English (verbal, reading, writing) is required. B1 / B2 level in Spanish (verbal, reading, writing) is preferred.
• Technical Knowledge: Familiarity with CRM, order management, and contact management systems and practices is a plus. Salesforce knowledge and experience are highly desirable. Minimum one (1) year of experience working with Amadeus and/or other reservation systems with sound knowledge of ticketing/re-issuance & refund process. Certification from IATA/travel institute is desirable.

What We Offer
We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.



  • Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

    Job Title: Contact Center Process SpecialistAbout the Role:Exoticca Travel Co is seeking a highly skilled Contact Center Process Specialist to join our team. As a key member of our operations team, you will be responsible for evaluating and defining appropriate processes and procedures across contact channels, teams, and use cases.Key Responsibilities:•...


  • Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

    About Exoticca Travel CoWe are a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our brand equity is built on the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and...


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    Key Responsibilities:As a key member of the Exoticca team, you will be responsible for developing and implementing efficient processes and procedures across our contact channels, teams, and use cases. Your primary focus will be on ensuring exceptional customer service experiences while streamlining our operations.Key Accountabilities:• Conduct thorough...


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    About ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to 'creating life milestones.'Job DescriptionThe Contact Center & Travel Operations Process & Procedures Specialist will be responsible for...


  • Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

    Company OverviewExoticca Travel Co is a pioneering online travel agency revolutionizing the conception, production, and e-commerce of long-distance dream trips. Our core brand equity lies in creating life milestones through delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care...


  • Barcelona, Barcelona, España Cataloxy A tiempo completo

    About the RoleAt Exoticca, we're looking for a skilled Process and Procedure Specialist to join our team. As a key member of our staff, you'll play a pivotal role in evaluating and defining processes and procedures across various contact channels, teams, and use cases.Key ResponsibilitiesConduct process assessments, design, and redesignEvaluate and define...


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    About ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to creating life milestones. We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences,...


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    About ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to creating life milestones. We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences,...


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    Job Title: Contact Center Process SpecialistJob Summary:We are seeking a highly skilled Contact Center Process Specialist to join our team at Exoticca. As a Contact Center Process Specialist, you will be responsible for evaluating and defining appropriate processes and procedures across contact channels, teams, and use cases.Key Responsibilities:Evaluate and...


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    Role SummaryExoticca is seeking a highly skilled Contact Center Process Specialist to join our team. As a key member of our operations team, you will be responsible for evaluating and defining appropriate processes and procedures across contact channels, teams, and use cases.Key ResponsibilitiesEvaluate and define processes and procedures to improve customer...


  • Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

    At Exoticca Travel Co., we're revolutionizing the travel industry with our commitment to delivering unforgettable experiences. We're seeking a highly skilled Customer Service Process Specialist - Travel Operations to join our dynamic team.About UsWe're a pioneering online travel agency that has disrupted the conventional approach to long-distance dream...


  • Barcelona, Barcelona, España Cataloxy A tiempo completo

    About ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our brand equity is built on the commitment to "creating life milestones." We deliver best-value trips, explore unique destinations, curate extraordinary travel experiences, and demonstrate genuine care...


  • Barcelona, Barcelona, España Gartner A tiempo completo

    About the RoleGartner is looking for a highly motivated Travel and Expense Operations Specialist to join our Global Travel & Expense team. In this role, you will be responsible for supporting our global Source to Pay program, focusing on policy, tools, and processes.You will answer complex questions from our global associates and suppliers, provide support...


  • Barcelona, Barcelona, España Europe Express A tiempo completo

    Job OverviewWe are seeking a highly organized and detail-oriented Operations Specialist to support our sales process by processing reservations, confirming services, and issuing travel documents.This role will work directly with international vendors and provide excellent customer service to our clients.Key ResponsibilitiesProvide top-notch customer service...


  • Barcelona, Barcelona, España Acai Travel A tiempo completo

    About Acai TravelAcai Travel is a fast-growing, VC-funded B2B AI SaaS startup transforming the travel industry with AI-driven technology. With $4M raised in funding, we've gained significant traction with leading brands like World Travel Inc., Globespan, kiwi.Com, and lastminute.Com. We're backed by top industry veterans and have teams in New York and...


  • Barcelona, Barcelona, España Gartner A tiempo completo

    Travel and Expense Specialist Role OverviewThis is an exciting opportunity to join Gartner's Global Travel & Expense team as a Travel & Expense Specialist responsible for supporting our global travel, expense, and purchasing programs.As a T&E Specialist, you will work with Gartner associates worldwide while helping them navigate policy, tools, and...


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    Travel Operations SpecialistAt Exoticca, we're seeking a skilled Travel Operations Specialist to join our Flight Operations team. As a key member of our team, you'll be responsible for supporting our travel operations teams with daily tasks.Key Responsibilities:Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds...


  • Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

    Exoticca Travel Co is a dynamic company seeking a talented individual to join our Flight Operations team as a GDS Specialist. Our mission is to deliver exceptional travel experiences to our clients, and we're looking for someone who shares our passion for innovation and customer satisfaction. Key Responsibilities:• Handle and support Travel Operations...

  • Group Travel Specialist

    hace 4 semanas


    Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

    About Exoticca Travel CoExoticca Travel Co is a dynamic and multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation. Our mission is to offer our clients the possibility to visit the most beautiful and stimulating places on our planet, through the best holiday...


  • Barcelona, Barcelona, España Gartner A tiempo completo

    About this role: As a Travel and Expense Operations Specialist at Gartner, you will play a vital part in supporting our global Source to Pay program. This unique opportunity allows you to work with associates worldwide, providing expert guidance on policy, tools, and processes. You will collaborate with preferred suppliers to manage Gartner's global travel,...