Operations and Travel Service Coordinator

hace 3 semanas


Barcelona, Barcelona, España Europe Express A tiempo completo
Job Overview

We are seeking a highly organized and detail-oriented Operations Specialist to support our sales process by processing reservations, confirming services, and issuing travel documents.

This role will work directly with international vendors and provide excellent customer service to our clients.

Key Responsibilities
  • Provide top-notch customer service and support to all company personnel and customers
  • Accurately process requests and confirmations for hotels, transfers, and cars while adhering to company policies and procedures
  • Assist managers and reservation staff with customer service emails, research, follow-up, and calls
  • Make informed decisions with customers and coworkers while maintaining our customer service standards and financial profitability
  • Maintain ongoing communication with the manager about procedures and problems, offering suggestions for resolutions
  • Respond promptly to all co-workers and customers, following through with resolution
  • Process email correspondence
  • Perform quality control on final documentation sent to clients
  • Participate in the emergency duty rotation, including being on-call once a month or as needed
Requirements
  • Experience in the travel industry is mandatory
  • Ability to work independently and as part of a team
  • Minimum education requirements include a high school diploma or GED
  • Good time management and ability to multitask
  • Courteous and professional telephone manner
  • Excellent written and verbal communication skills
  • Proficiency in MS Office, including MS Excel, MS Word, and Outlook
  • Proficiency in Amadeus and Rail Europe ERA system is a plus


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