Travel Industry Customer Support Specialist

hace 1 día


Barcelona, Barcelona, España Cataloxy A tiempo completo

Job Summary: We are seeking a skilled customer support specialist to join our team in the travel industry. As a key member of our staff, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries via email and phone
  • Act as a liaison between customers and accommodation suppliers to resolve issues and meet customer needs
  • Maintain accurate records and follow established processes to ensure high-quality customer service
  • Communicate clearly and professionally with customers, both verbally and in writing
  • Work collaboratively with the team to achieve business objectives and goals

Requirements:

  • C2 level Finnish language proficiency
  • Advanced English language skills
  • Excellent communication and interpersonal skills
  • User-friendly PC skills, including Office 365 and CRM Database
  • Problem-solving and solution-driven mentality
  • Positive, motivated mindset
  • Goal-oriented work approach
  • Availability to work from the office and from home (within 100km from the office)

Offer:

  • 38.5h/week contract (Monday to Sunday) with fixed working hours and 2 days off per week
  • Available shift: 09:00-20:00h (Rotatory)
  • Starting with a Temporary Contract that will evolve into a Permanent contract for a long term based on business needs
  • Holidays: 27 working days of holidays/year
  • Benefits: Feel Good program which includes Spanish lessons, quizzes with prizes, free group activities such as running, beach volleyball, roller skating, and much more
  • Free private health insurance if interested when getting a permanent contract
  • Flexible remuneration in nursery school transport if interested after probation period

Salary: A competitive salary will be offered based on the candidate's qualifications and experience, estimated to be around €28,000 - €35,000 per annum, depending on location.



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