Customer Support Advisor

hace 3 semanas


Barcelona, Barcelona, España Teleperformance A tiempo completo

Job Overview:

We are seeking a skilled Customer Support Advisor to join our team in the travel industry. As a customer support advisor, you will be responsible for delivering exceptional customer service to our international travellers and ensuring their needs are met.

About the Role:

This is a 38.5 hour per week contract (Monday to Sunday) with fixed working hours and 2 days off per week. Available shift: 09:00-20:00h (rotatory). Starting with a temporary contract that will evolve into a permanent contract based on business needs.

Responsibilities:

  • Listen, respond, and mediate between customers and accommodation suppliers worldwide
  • Clarify inquiries about service, payment, and technical requirements, providing accurate information and following set processes via email and phone

Requirements:

  • C2 level of Danish and advanced English
  • Excellent communication and interpersonal skills both written and spoken
  • User-friendly PC skills: Office 365, CRM Database, and other internal platforms
  • A problem-solving and solution-driven mentality
  • A positive and motivated mindset to deal with challenging customer problems
  • Goal-oriented work approach
  • An open mind to changing priorities and business processes
  • Affinity with accommodation platforms
  • Experience within customer service or contact center environments will be valued

Benefits:

  • Feel Good program including Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating, and more
  • Free private health insurance upon obtaining a permanent contract
  • Flexible remuneration in nursery school transport after the probation period
  • A multicultural and international working environment
  • Modern office spaces well connected by public transport and close to Glories shopping mall
  • Free coffee every day and free fruit once a week
  • Participation in an exciting industry leading department with opportunities to learn and grow your career
  • Three weeks of initial training and continued personal coaching

Salary: Estimated salary €24,000 - €30,000 per year based on experience and qualifications.



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