Customer Support Advisor
hace 3 semanas
Job Overview:
We are seeking a skilled Customer Support Advisor to join our team in the travel industry. As a customer support advisor, you will be responsible for delivering exceptional customer service to our international travellers and ensuring their needs are met.
About the Role:
This is a 38.5 hour per week contract (Monday to Sunday) with fixed working hours and 2 days off per week. Available shift: 09:00-20:00h (rotatory). Starting with a temporary contract that will evolve into a permanent contract based on business needs.
Responsibilities:
- Listen, respond, and mediate between customers and accommodation suppliers worldwide
- Clarify inquiries about service, payment, and technical requirements, providing accurate information and following set processes via email and phone
Requirements:
- C2 level of Danish and advanced English
- Excellent communication and interpersonal skills both written and spoken
- User-friendly PC skills: Office 365, CRM Database, and other internal platforms
- A problem-solving and solution-driven mentality
- A positive and motivated mindset to deal with challenging customer problems
- Goal-oriented work approach
- An open mind to changing priorities and business processes
- Affinity with accommodation platforms
- Experience within customer service or contact center environments will be valued
Benefits:
- Feel Good program including Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating, and more
- Free private health insurance upon obtaining a permanent contract
- Flexible remuneration in nursery school transport after the probation period
- A multicultural and international working environment
- Modern office spaces well connected by public transport and close to Glories shopping mall
- Free coffee every day and free fruit once a week
- Participation in an exciting industry leading department with opportunities to learn and grow your career
- Three weeks of initial training and continued personal coaching
Salary: Estimated salary €24,000 - €30,000 per year based on experience and qualifications.
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