Customer Service Advisor
hace 3 semanas
Are you an empathetic individual with excellent communication skills? We are seeking a Customer Service Advisor to join our team at Teleperformance Spain. As a customer support specialist, you will be the primary point of contact for our international travellers and accommodation suppliers worldwide.
Key responsibilities:
- Understanding and identifying customer needs
- Providing accurate information and resolving inquiries via email and phone
- Mediating between customers and suppliers
Requirements:
- C2 level Danish and advanced English language proficiency
- Excellent communication and interpersonal skills
- User-friendly PC skills: Office 365, CRM Database, and internal platforms
- A problem-solving mentality and solution-driven approach
- A positive, motivated mindset to handle challenging customer situations
We offer:
Salary: €38,500 per annum (based on 38.5 hours/week contract)
Holidays: 27 working days/year
Benefits: Feel Good program (Spanish lessons, quizzes, group activities), free private health insurance, flexible remuneration in nursery school transport, and more
Work Environment: Multicultural and international work environment, modern office spaces, close to Glories shopping mall, free coffee and fruit
Training and Growth Opportunities: 3 weeks of initial training, continued personal coaching, and opportunities to learn and grow your career
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