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Polish Speaking Customer Support Advisor

hace 2 meses


Barcelona, Barcelona, España Wibit Consulting & Services (Wibitcs) A tiempo completo

Customer Service Representative - Polish Language

Wibit Consulting & Services (Wibitcs) is partnering with a leading Outsourcing/BPO company to find a Polish-speaking Customer Service Representative to join their dynamic team in Barcelona.

About the Role
As a Polish-speaking Customer Service Representative, you will be responsible for handling incoming inquiries via phone, email, chat, and automated alerts. Your goal will be to ensure every customer feels valued and heard.

Key Responsibilities

  • Customer Engagement: Handle incoming inquiries via phone, email, chat, and automated alerts.
  • Efficient Documentation: Record call details accurately in the call management system.
  • Product Knowledge: Stay updated on our services and products, particularly those customized for individual customer needs.
  • Problem Solving: Escalate potential service issues to senior team members as needed.
  • Process Adherence: Follow all project protocols and maintain compliance with contractual SLAs.
  • Team Collaboration: Provide support to other agents during their absences and work on specific projects to enhance team performance.

Requirements
  • Native or fluent in Polish, with a minimum B2 level of English.
  • At least one year of experience in customer service; experience in the automotive industry is a plus.
  • Competency in IT platforms, including Windows, MS Office, and internet configuration.

Why You'll Love This Role
  • Competitive Pay: Enjoy an excellent remuneration package based on your experience and performance.
  • Flexible Schedule: Work 30 hours per week with a shift from 3 PM to 9 PM, allowing for a great work-life balance.
  • Vibrant Work Environment: Join a dynamic and creative team that fosters a positive and friendly atmosphere.
  • Time Off: Benefit from 23 days of paid annual leave to recharge and explore all that Barcelona has to offer.