Customer Service Advisor for International Support

hace 3 semanas


Barcelona, Barcelona, España Newco Communications A tiempo completo

Newco Communications seeks a skilled Customer Service Advisor to provide exceptional support to clients worldwide. Based in Barcelona, this role offers the opportunity to work in a dynamic environment with a focus on delivering outstanding customer experiences.

About the Role

We are looking for a Dutch/Flemish speaker with excellent communication skills and a passion for providing top-notch customer service. As a Customer Service Advisor, you will be responsible for handling inbound and outbound administrative support requests via phone and email, ensuring a positive experience for our clients.

Responsibilities
  • Handle first-line support requests in a professional and courteous manner, ensuring a positive customer experience.
  • Provide accurate and timely information to various stakeholders, including curators, judges, the registry, and the prosecutor's office of the court.
  • Offer support to customers on general information questions, procedure questions, platform issues, user access, and PC configuration.
Your Profile

To succeed in this role, you will need:

  • Native-level proficiency in Dutch (spoken and written) and a good command of English.
  • A high school diploma or equivalent qualification.
  • Previous customer service experience is a plus, but not required.
What We Offer

In return for your expertise, we offer:

  • A diverse and lively workplace that values diverse cultures and fosters a fun atmosphere.
  • Opportunities for internal growth and career progression.
  • Extensive training provided to help you excel in your role.
  • A competitive salary: €35,000 - €45,000 per year (dependent on experience), reflecting the cost of living in Barcelona.
  • Unlimited coffee and fresh fruit on office days for an energy boost.
  • Free online Spanish lessons outside of working hours for skill development.
  • Comprehensive support for mental health and well-being through the Ifeel app.
  • Unforgettable staff parties that bring the team together, creating lasting memories.


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