Customer Service Team Lead for International Automotive Sector
hace 3 días
About Us
Msx International Inc. is a leading provider of industry-leading expertise in the automotive sector, with over 5,000 employees across 80 countries. We are driven by our purpose to empower movers and makers to thrive in an ever-changing world.
Job Summary
We are seeking a highly skilled Customer Service Team Lead to join our team in Madrid or Barcelona. As a key member of our customer service team, you will be responsible for guiding and supporting a team of agents to deliver exceptional customer support and meet key performance metrics.
Duties and Responsibilities
- Supervise and support a team of agents to meet performance targets
- Provide ongoing support, motivation, and mentorship to team members
- Create comprehensive manuals and document procedures
- Provide training to new hires and existing team members
- Track and analyze team performance metrics
- Compile data and generate reports on team performance
Requirements
- Excellent command of English and strong language skills in Italian and Spanish (bilingual and/or native)
- Located in Madrid or Barcelona
- At least 1 year of experience working in Customer Service or Customer Support as Supervisor or Team Leader
- Excellent oral and written communication skills
- Leadership skills with a focus on team development and achieving results
- Ability to interact at the executive level and within multi-disciplinary, multi-cultural teams
- Knowledge of MS Office365 applications, with proficiency in PowerPoint and Excel
What We Offer
- Full-time indefinite contract, 40 hours a week, Monday – Friday
- Opportunity to work with a great team of professionals in an internationally consolidated company
- Global vision of the automotive sector, relating to customers, suppliers, consultants, and dealers
- Access to MSX Bazaar: Shopping portal exclusive for MSX employees
- 23 days of vacations + 3 extra days
- Internal training plan
Salary Range
€50,000 - €65,000 per annum, depending on experience.
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