Global Automotive Customer Service Specialist
hace 4 días
We are seeking a highly skilled Global Automotive Customer Service Specialist to join our team at MSX International. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers and resolving complex issues in a timely and professional manner.
About UsMSX International is a leading provider of industry expertise that spans Consumer Engagement, Parts, Accessories & Service, Performance Actionable Insights, Diagnostics & Repair Enhancement, Warranty and Repair Efficiency, Technical Information, Learning Solutions, Sales Performance, and more. With over 5,000 employees based in more than 80 countries across the globe, we pride ourselves on building trust with our clients since 1931.
Job SummaryThe Global Automotive Customer Service Specialist will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all issues related to their vehicles. This role requires strong interpersonal skills, excellent communication skills, and the ability to assess complex cases thoroughly.
Key Responsibilities:- Handle Driver Requests: manage driver inquiries through multiple channels, ensuring the identification and understanding of the issue, both of easier or more complex customer cases.
- Transversal Communication: act as the primary liaison between the OEM, OEM departments, and dealerships, identifying which department or stakeholder is best equipped to resolve the issue.
- Complex Case Management: Handle escalated and more intricate cases, requiring a deep understanding of the issue and the ability to provide well-thought-out solutions.
- Collaborative Resolution: work closely with internal and external teams to resolve cases, ensuring smooth communication and a timely resolution.
- Continuous Case Monitoring: track the progress of complex cases from initiation to closure, ensuring that all actions are logged, and follow-up steps are taken where necessary.
To be successful in this role, you will need:
- Native French Language is essential
- Good level of Spanish and English is required
- Strong interpersonal skills with a persuasive and negotiation-focused attitude
- Excellent communication skills to effectively communicate across various departments and levels, both within the OEM and with external partners, to achieve the best case-resolution.
- Ability to assess complex cases thoroughly and make informed decisions based on available information.
- Multitasking: manage multiple complex cases simultaneously while maintaining a high standard of service.
As a Global Automotive Customer Service Specialist at MSX International, you will receive:
- An estimated salary of $65,000 per year
- A full-time indefinite contract
- 40 hours a week, Monday – Friday
- You will be part of a great team of professionals in an internationally consolidated company
- You will acquire a global vision of the automotive sector, relating to customers, suppliers, consultants, and dealers
- MSX Bazaar: Shopping portal exclusive for MSX employees
- 23 days of Vacations + 3 extra days
- Internal training plan
At MSX International, we believe in empowering Movers and Makers to thrive in our ever-changing world. We are committed to driving change and innovation in the mobility industry and strive to be clients' first choice, recognized for our operational excellence.
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