Global Customer Service Advocate

hace 4 días


Barcelona, Barcelona, España Cross Border Talents A tiempo completo

**About Cross Border Talents**

We are a dynamic company dedicated to connecting talented professionals with exciting opportunities.

**Role Summary**

We are seeking an experienced Global Customer Service Advocate to join our team in Barcelona, Spain. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients, providing expert guidance on our products and services, and ensuring seamless interactions.

**Key Responsibilities**

Customer Support: Respond promptly and effectively to customer inquiries via phone, email, or chat, resolving issues efficiently and accurately.

Product Knowledge: Maintain up-to-date knowledge of our products and services to provide accurate assistance and ensure excellent customer experience.

Ticket Escalation: Escalate complex issues to senior team members to ensure high-quality service delivery.

Record Keeping: Record customer interactions in our system and meet agreed-upon service level agreements (SLAs).

Team Collaboration: Collaborate with colleagues on special projects, provide coverage during absences, and work closely with other teams as required.

Issue Resolution: Take ownership of issues, ensuring complete resolution or escalation when necessary.

**Requirements:**

  • Native/Fluent in Swedish (both written and spoken) + English proficiency (B2 level)
  • 1+ year of customer service experience
  • Automotive industry knowledge or experience with electric vehicles is a plus
  • Strong IT skills with experience in Windows, MS Office, and internet configuration
  • Excellent communication skills and the ability to handle customer inquiries effectively

**What We Offer:**

  • Competitive salary: €35,000 - €45,000 per annum based on experience, with a salary increase after the 7th month
  • Work-life balance: Monday to Friday, 08:00 AM - 05:00 PM schedule
  • 23 days of paid annual leave
  • A dynamic, creative, and friendly team environment
  • Guidance and tools to help you reach your full potential

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