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Customer Success Advocate
hace 2 meses
Are you passionate about delivering exceptional customer experiences and driving business success? We are seeking a talented Customer Success Advocate to join our team in Barcelona.
About the RoleThis is an exciting opportunity to work with a multinational organization, EF Education First, where you will be responsible for ensuring customers achieve their goals through our EF English Live platform. As a Customer Success Advocate, you will play a key role in building strong coaching relationships with new customers, proactively helping them develop learning habits, and communicating regularly via various channels to ensure they progress and have a great experience.
We are looking for someone who shares our passion for providing outstanding customer service, has excellent interpersonal skills, and can identify and resolve issues effectively. If you are a native Portuguese speaker with good communication skills in English (C1) and previous experience working with the Portuguese market, we would love to hear from you
About the BenefitsWe offer a range of benefits that reflect our commitment to supporting your well-being and career growth:
- Work in a diverse office environment with 25 different nationalities.
- Collaborate with enthusiastic and passionate colleagues.
- Enjoy 28-day holidays per year.
- Participate in our Flexible Remuneration Plan, which includes private medical insurance, childcare vouchers, and restaurant tickets.
- Pursue international career opportunities.
- Join us for monthly happy hours, summer parties, and Christmas celebrations
We provide a competitive salary and benefits package, estimated to be around €40,000 - €55,000 per annum, depending on experience and qualifications.
RequirementsTo succeed in this role, you should have:
- Native speaker proficiency in Portuguese.
- Good communication skills in English (C1).
- Previous experience working with the Portuguese market.
- An obsession with delivering exceptional customer experiences.
- Excellent interpersonal skills and the ability to build strong relationships.
- A focus on identifying and resolving issues effectively.
EF Education First is a global leader in international education, offering language training, academic programs, and cultural exchange opportunities. Our mission is to open minds, foster global citizenship, and break down barriers between cultures.