Customer Success Advocate
hace 2 semanas
**About Nutanix**
Nutanix is a leading provider of enterprise cloud infrastructure solutions.
**The Opportunity**
We are seeking a highly motivated and results-driven Customer Success Advocate to join our dynamic team in Barcelona. As a key member of our customer success team, you will play a critical role in achieving renewal quotas and fostering lasting relationships with our clients.
**About the Team**
The customer success team at Nutanix is a collaborative and dynamic group located in Barcelona. We pride ourselves on a culture of being hungry and humble, where members work together towards achieving shared goals, particularly in customer renewals. Our mission is to create a steady and healthy ecosystem for customer engagement, ensuring clients derive maximum value from our offerings.
**Your Role**
- Achieve renewal quotas on time to maintain company retention rates.
- Engage with customers regularly for value-added progress checks.
- Liaise with field sales representatives, channel representatives, and partners.
- Coordinate with internal teams such as finance, sales ops, and rev ops.
- Complete new hire training and acclimate to the company culture within the first 90 days.
- Develop a steady and healthy ecosystem within the assigned sub-region.
- Operate independently and become the primary contact for clients in the mapped area by the end of the first year.
- Foster teamwork and collaboration to achieve shared renewal targets.
**What You Will Bring**
- 5 to 10 years of experience in customer success or renewals roles.
- Strong software selling skills and experience in quota carrying positions.
- Basic technical understanding of software licensing and renewals processes.
- Excellent communication and interpersonal skills, with a positive attitude.
- Proficiency in forecasting or sales forecasting tools; knowledge of Clari and SFDC (Salesforce.Com) is preferred.
- Ability to work effectively under pressure.
- Ability to engage and collaborate with cross-functional teams and customers.
**Salary**
We offer a competitive salary of approximately €60,000 per annum, depending on experience.
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