Cloud Customer Success Professional

hace 6 días


Barcelona, Barcelona, España Td Synnex Spain S.L.U. A tiempo completo

TD SYNNEX Spain S.L.U. is a leading IT distributor and solutions aggregator for the IT ecosystem.

We are seeking a skilled Cloud Customer Success Professional to join our team in Barcelona, Spain.

The estimated salary for this position is $65,000 - $80,000 per year, depending on experience.

About the Job

This role is responsible for optimizing business processes required for platform and vendor integration, customer engagement, and Partner training.

The Cloud Customer Success team will work closely with internal departments and others to ensure understanding, documentation, and coordination of activities.

The ideal candidate will own and coordinate several projects, briefings, and progress updates, collaborating with TD SYNNEX's Business Unit leaders, Marketing teams, and vendors to develop strategies and prepare internal systems and processes to launch platform products/services/programs/campaigns across IBERIA.

Responsibilities
  • Design and implement scalable regional operational processes and monitoring services aligned to TD SYNNEX's platform offerings as well as applicable Cloud Vendors.
  • Provide strategic processes and operational support to help drive success across the Cloud portfolio, including innovative end-to-end monetization models for products, services, and solutions.
  • Provide quality, personalized customer experiences through intentional end-to-end customer touchpoints.
  • Onboard, educate, create adoption, and act as a customer advocate with proactive engagement.
  • Review existing processes and provide advice in specialized subject areas as necessary.
Requirements
  • Solid understanding of eCommerce platforms.
  • Solid understanding of vendor dynamics within the distribution channel.
  • Strategic and analytical skills.
  • Proven analytical and problem-solving abilities.
  • Exceptional customer service orientation.
What We Offer

Our company offers a range of benefits, including elective benefits, opportunities for career growth, and programs to elevate personal well-being.



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