Customer Success Professional

hace 3 días


Barcelona, Barcelona, España Servicemax A tiempo completo

**Job Overview:**
Servicemax is a global leader in software solutions, transforming industries and empowering people worldwide. We're seeking an exceptional Customer Success Professional to join our team.

**Estimated Salary:** $90,000 - $110,000 per annum, depending on experience and location.

**About the Role:** As a Customer Success Professional at Servicemax, you will play a vital role in ensuring our customers achieve their desired outcomes while using our solutions. Your primary objective will be to drive customer satisfaction, retention, and growth by providing exceptional support, building strong relationships, and delivering value through our products and services.

**Key Responsibilities:**
* **Customer Onboarding and Training:** Guide new customers through onboarding, ensuring a seamless and successful implementation of Servicemax solutions. Conduct training sessions to educate customers on product features and best practices.
* **Relationship Management:** Develop and maintain strong, long-lasting relationships with key stakeholders at customer organizations. Act as the primary point of contact for customers, promptly addressing their needs and concerns.
* **Customer Advocacy:** Serve as the voice of the customer within Servicemax, advocating for their needs and requirements to internal teams. Collaborate with sales, product, and support teams to ensure customer satisfaction.
* **Value Realization:** Work with customers to define and track key performance indicators (KPIs) demonstrating the value of Servicemax solutions. Review customer progress regularly and provide insights and recommendations to maximize their return on investment.
* **Proactive Support:** Monitor customer health and proactively identify potential issues or opportunities for improvement. Provide timely and effective solutions to enhance the customer experience.
* **Renewals and Upsells:** Drive customer renewals and identify opportunities for upselling additional products or services. Work closely with the sales team to expand customer accounts.
* **Customer Feedback and Improvement:** Gather and analyze customer feedback to identify trends and areas for improvement. Share insights with the product team to influence product development and enhancements.
* **Reporting and Documentation:** Maintain accurate and up-to-date records of customer interactions, activities, and progress. Prepare regular reports on customer health, satisfaction, and success metrics.

**Qualifications:**
* Bachelor's degree in Business, Engineering, Computer Science, or a related field.
* 3+ years of experience in customer success, account management, or a related role, preferably in the technology or software industry.
* Strong understanding of Servicemax's products and services, or the ability to quickly learn and understand complex technical solutions.



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