Customer Success Professional

hace 2 semanas


Barcelona, Barcelona, España Nutanix A tiempo completo

About Us

Nutanix is a leading provider of enterprise cloud infrastructure solutions. Our team in Barcelona is dedicated to helping customers achieve their goals through exceptional customer success.

Your Role

We are seeking a highly motivated Customer Success Representative to join our team. As a key member of our team, you will be responsible for achieving renewal quotas, engaging with customers, and fostering lasting relationships. With a strong emphasis on cross-collaboration and teamwork, we strive to create a positive and engaging customer experience while driving retention and success within the client base.

Key responsibilities include:

  • Achieving renewal quotas on time to maintain company retention rates.
  • Engaging with customers regularly for value-added progress checks.
  • Liaising with field sales representatives, channel representatives, and partners.
  • Coordinating with internal teams such as finance, sales ops, and rev ops.
  • Developing a steady and healthy ecosystem within the assigned sub-region.
  • Operating independently and becoming the primary contact for clients in the mapped area by the end of the first year.
  • Fostering teamwork and collaboration to achieve shared renewal targets.

Requirements

To succeed in this role, you will need:

  • 5 to 10 years of experience in customer success or renewals roles.
  • Strong software selling skills and experience in quota carrying positions.
  • Basic technical understanding of software licensing and renewals processes.
  • Excellent communication and interpersonal skills, with a positive attitude.
  • Proficiency in forecasting or sales forecasting tools, knowledge of Clari and SFDC (Salesforce.com) is preferred.
  • Ability to work effectively under pressure.
  • Ability to engage and collaborate with cross-functional teams and customers.
  • Fluency in English; proficiency in Arabic is a plus.

Salary

The estimated salary for this role is €60,000 - €80,000 per annum, depending on experience.



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