Customer Success Professional
hace 2 semanas
About Us
Nutanix is a leading provider of enterprise cloud infrastructure solutions. Our team in Barcelona is dedicated to helping customers achieve their goals through exceptional customer success.
Your Role
We are seeking a highly motivated Customer Success Representative to join our team. As a key member of our team, you will be responsible for achieving renewal quotas, engaging with customers, and fostering lasting relationships. With a strong emphasis on cross-collaboration and teamwork, we strive to create a positive and engaging customer experience while driving retention and success within the client base.
Key responsibilities include:
- Achieving renewal quotas on time to maintain company retention rates.
- Engaging with customers regularly for value-added progress checks.
- Liaising with field sales representatives, channel representatives, and partners.
- Coordinating with internal teams such as finance, sales ops, and rev ops.
- Developing a steady and healthy ecosystem within the assigned sub-region.
- Operating independently and becoming the primary contact for clients in the mapped area by the end of the first year.
- Fostering teamwork and collaboration to achieve shared renewal targets.
Requirements
To succeed in this role, you will need:
- 5 to 10 years of experience in customer success or renewals roles.
- Strong software selling skills and experience in quota carrying positions.
- Basic technical understanding of software licensing and renewals processes.
- Excellent communication and interpersonal skills, with a positive attitude.
- Proficiency in forecasting or sales forecasting tools, knowledge of Clari and SFDC (Salesforce.com) is preferred.
- Ability to work effectively under pressure.
- Ability to engage and collaborate with cross-functional teams and customers.
- Fluency in English; proficiency in Arabic is a plus.
Salary
The estimated salary for this role is €60,000 - €80,000 per annum, depending on experience.
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