Senior Customer Success Strategist

hace 18 horas


Barcelona, Barcelona, España Dynatrace Software Gmbh A tiempo completo

About Dynatrace Software Gmbh

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Dynatrace exists to make the world's software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

At Dynatrace Software Gmbh, we're looking for a Senior Customer Success Strategist to join our team. As a Senior Customer Success Strategist, you will be responsible for building and maintaining post-sales relationships with our largest, most complex, and most valuable customers. You will be a trusted strategic advisor, ensuring the successful deployment and adoption of all Dynatrace products.

Key Responsibilities:

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  • Align with customers' desired business outcomes and enable them on their existing products and services.
  • Work with customers to identify opportunities to expand into additional products and services, all while ensuring world-class customer experience, value, and satisfaction.
  • Define the strategic roadmap for your customers to allow retention, renewal, and expansion of their Dynatrace relationship.
  • Serve as a liaison between the customer and the Dynatrace Support and Product Management teams.

What You'll Need:

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  • Strong technical knowledge and understanding of Dynatrace solutions.
  • Excellent communication and interpersonal skills.
  • Ability to think strategically and critically.
  • Experience working with large, complex customers in a similar role.

Benefits:

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  • A competitive salary of approximately $120,000 per year.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A generous 401(k) matching program.
  • Opportunities for professional growth and development.

Estimated Salary: $120,000 - $150,000 per year

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