Senior Marketing Strategist for Customer Experience

hace 1 mes


Barcelona, Barcelona, España Novartis A tiempo completo

Job Description: We are seeking an experienced Senior Marketing Strategist to lead our customer experience initiatives in Spain. This is a critical role that will drive business growth and improvement by developing and executing strategies that deliver exceptional customer experiences.

About the Role: As a Senior Marketing Strategist, you will be responsible for leading cross-functional teams to develop and implement customer experience strategies across all Spain IM units (Access, Medical and TAs). Your key responsibilities will include but are not limited to:
• Drive performance of the Spain business through systematization and optimization of performance monitoring and the use of data analytics insights.
• Design, coordinate, and support commercial business decisions to identify potential marketplace opportunities.
• Lead the development and implementation of customer experience strategy and tactics that drive a scalable and tangible impact.
• Drive customer value (Net Promoter Score) and HCPs engagement execution.

Requirements: To be successful in this role, you will need:
• Solid experience in leading business roles in Marketing and Sales at local, regional, and global levels.
• Experience in creating customer experiences and driving digital transformation in the organization (e.g., omnichannel, SFMC).
• A track record of managing and leading people and teams within the pharmaceutical industry.
• International experience.
• Collaborative and enterprise mindset (e.g., Cross-TA experience).
• Excellent interpersonal and communication skills.

What We Offer: In return for your expertise and passion, we offer a competitive salary of approximately €80,000 per year, plus benefits including Company Pension Plan, Life and Accidental Insurance, Meals Allowance or Canteen in the office, Flexible working hours.



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