Customer Success Manager

hace 1 día


Barcelona, Barcelona, España Landbot A tiempo completo
About Landbot

Landbot is a powerful no-code chatbot builder. Our platform helps thousands of companies convert leads, capture data, and personalize customer journeys in real time.

Job Summary

We are seeking a highly skilled Customer Success Manager (English-Spanish) to join our Success team at Landbot. The ideal candidate will be responsible for guaranteeing that our customers get the most out of using our product.

Main Responsibilities:
  • Customer Onboarding: Guide new customers through the onboarding process, helping them set up and customize their Landbot experience to align with their specific needs and goals.
  • Customer Engagement: Regularly engage with customers to understand their business objectives and challenges, ensuring they are fully utilizing Landbot's features and capabilities.
  • Retention and Growth: Monitor customer health metrics and proactively address any potential issues that could affect satisfaction, retention, or growth. You will need to partner with our customers to define clear objectives for their use of Landbot, track their progress, and ensure these goals are met.
  • Product Adoption: Proactively drive the adoption of new features and best practices, ensuring customers are leveraging Landbot to its full potential.
  • Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders within customer organizations, acting as a trusted advisor and advocate for their success.
  • Upsell and Cross-sell: Identify opportunities to upsell or cross-sell additional features, services, or plans that can further enhance the customer's experience and success with Landbot.
  • Reporting and Analysis: Provide regular reports on customer engagement, success metrics, and areas for improvement to internal teams and leadership.

Key Responsibilities in order of relevance include guiding customers through the onboarding process, engaging with them to understand their business objectives and challenges, monitoring customer health metrics, driving product adoption, building long-lasting relationships, identifying opportunities for upselling and cross-selling, and providing regular reports on customer engagement and success metrics.

About the Ideal Candidate

We are looking for a highly skilled and experienced professional who can help us achieve our goal of delivering exceptional customer experiences. If you have a passion for happy users, engaged companies, and successful customers, this role may be the perfect fit for you.

Estimated Salary: €45,000 - €60,000 per yearLocation: Barcelona

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