Customer Experience Advocate
hace 3 días
CPM International has a global footprint, with operations in over 30 countries worldwide. We provide multilingual support tailored to our diverse markets and focus on delivering exceptional customer service, sales, and technical solutions for clients globally.
Salary & BenefitsWe offer a competitive salary of €25,000 - €35,000 per annum, depending on experience and qualifications. Additionally, you'll enjoy full or part-time (39 or 20 hours/week) hybrid office work models, paid bank holidays, and one extra day in lieu. Our comprehensive benefits package includes:
- Best-in-class people engagement activities and programs
- Ongoing training and development opportunities
- Employee Assistance Program – free, confidential guidance and support
- Employee Benefits Club – exclusive perks and rewards
- Option to sign-up for discounted private health insurance
As a Customer Experience Advocate, you will be responsible for providing an outstanding customer experience through every interaction. Your key responsibilities will include:
- Handling telephone, email, and social media queries (where needed) and ensuring timely and professional resolution of customer and client needs
- Providing expert knowledge on multiple brands and products across various industries
- Constantly improving brand and product knowledge to deliver high-quality information to customers
To succeed in this role, you'll need:
- A fluent level of Nordic language with exceptional grammar and spelling skills
- A high level of English (both written and spoken)
- A genuine passion for delivering outstanding customer service
- Previous experience in a customer-facing role or call centre environment (a plus)
- Flexibility, adaptability, and ability to multitask
- Confidence and enthusiastic telephone manner
- Ability to deal with sensitive calls with empathy
You'll be based in Barcelona, working in our vibrant and innovative office space. We foster a culture of inclusion and empowerment, where you can bring your whole self to work and contribute to our dynamic team.
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