Customer Success Advocate

hace 3 días


Barcelona, Barcelona, España Siteminder A tiempo completo
About the Role

We are seeking a highly skilled Customer Success Advocate to join our team at Siteminder. As a key member of our customer-facing department, you will play a crucial role in driving revenue expansion and customer adoption.

What You Will Do
  1. Be a trusted advisor to our customers, providing expert guidance on how to maximise their revenue and achieve their business goals.
  2. Develop deep product knowledge and demonstrate how to optimise our solutions for each customer's unique needs.
  3. Meet KPIs related to revenue expansion and customer adoption scores, while managing your pipeline and performance to SLAs and KPIs.
Your Skills and Qualifications
  • You have a genuine passion for sales, customer success, and delivering exceptional customer experiences.
  • Excellent communication skills, both written and verbal, allowing you to effectively connect with customers from diverse backgrounds in English and German.
  • A fast-paced, results-oriented environment is ideal for you, and you thrive on exceeding expectations.
  • You have experience working in a customer-facing role, preferably within the hotel industry or other SAAS business, particularly in customer success, sales, and revenue expansion.
  • High level of German & English proficiency.
Our Perks and Benefits
  • Mental health and well-being initiatives.
  • Generous parental leave policy.
  • Paid birthday, study, and volunteering leave every year.
  • Sponsored social clubs, team events, and celebrations.
  • Employee Resource Groups (ERG) to help you connect and get involved.
  • Investment in your personal growth offering training for advancement.
Salary Information

The estimated salary for this position is $65,000 - $80,000 per year, depending on experience and qualifications.


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