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Experience Designer for Customer Success
hace 2 meses
Company Overview
Autodesk is a global leader in designing and making software that helps innovators, designers, builders, and creators turn their ideas into reality.
Our customer success offerings & practice team works with our product, marketing, sales, digital experience, and customer success teams to create new ways of delivering success experiences for our customers.
Job Description
We're seeking an Experience Designer for Customer Success who will be responsible for designing the customer success experience for Autodesk customers. This role will focus on consulting offerings that connect customers with our expert consulting team.
The successful candidate will synthesize customer and stakeholder feedback to design the right offerings and professional services to support customers in their implementation and adoption of Autodesk technology and transforming their business.
Responsibilities:
- Advocate for and document the expected customer experience across Autodesk consulting and professional services offerings that support customer success subscription plans.
- Work with delivery teams on how to execute the consulting/professional services offerings and experiences.
- Establish and maintain cross-functional relationships and lead ongoing communication and alignment around consulting/professional services offerings.
- Provide program management for the design of consulting offerings that drive product adoption and expansion and enhance customer experience.
- Work closely with stakeholders across sales, product, and customer success to launch new and/or update existing consulting/professional services offerings.
- Use stakeholder feedback and customer and market data to inform offering development.
Requirements and Qualifications
To succeed in this role, you should have:
- 5+ years of relevant work experience, especially in a Services or Offering Design function.
- Professional Services, Offering Strategy, and/or Product Management experience.
- Knowledge of Customer Journey Mapping and Experience Design.
- Experience working effectively with global/virtual teams.
- Strategic thinker with demonstrated creative problem-solving skills.
Benefits
We offer a competitive compensation package that includes an estimated $120,000 - $180,000 per year salary, discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive.