Customer Success Strategist for Technical Enterprise Solutions
hace 2 días
About MongoDB
MongoDB is a leading developer data platform that empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our mission is to provide a globally distributed, multi-cloud database that enables organizations of all sizes to easily build, scale, and run modern applications.
As a strategic partner to our customers, we strive to deliver exceptional value and support through our Customer Success program. We're seeking an experienced Customer Success Manager to join our team in Barcelona.
Job Summary:
We're looking for a seasoned professional with 9+ years of experience in customer-centric roles to lead our Customer Success efforts in Barcelona. You'll be responsible for building strong relationships with our customers, providing guidance on MongoDB best practices, and driving growth and retention across your portfolio.
Key Responsibilities:
- Work closely with customers to understand their technology strategies and provide tailored recommendations for optimizing their MongoDB environment.
- Act as a key point of contact for customers, resolving critical issues and escalations while driving customer satisfaction and loyalty.
- Develop and execute account plans to drive growth and mitigate risk across your portfolio.
- Collaborate with internal teams, including Sales, Professional Services, and Product Engineering, to identify opportunities for improvement and drive cross-functional initiatives.
- Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts.
- Manage relationships with Sales Leadership and Account Executives in your territory, ensuring alignment on business performance and best practices.
- Forecast expected churn and growth to senior leadership.
- Help interview, onboard, and ramp new team members.
Requirements:
- 9+ years of experience in Customer Success, Account Management, Client Services, or a similar customer-centric role.
- 6+ years of experience working within or supporting large enterprises.
- Background and passion for advocating on behalf of customers.
- Mind for technology, with an aptitude and curiosity to learn about technical concepts.
- Ability to act with a high level of autonomy and make key decisions to drive effective customer outcomes.
- Demonstrated experience building relationships and delivering value to technical decision-makers, economic buyers, and executives (CTO, CIO).
- Entrepreneurial mindset, with the ability to deviate from established procedures and build new processes to ensure customer success.
- Team player and passion for collaboration, with the ability to work closely with internal teams and stakeholders.
- Technical product experience or education, software development experience preferred, certifications preferred.
- Proven experience contributing to global CS programs.
What We Offer:
We offer a competitive salary range of €85,000 - €110,000 per annum, depending on experience, plus benefits and perks that include:
- A generous parental leave policy.
- Fertility assistance.
- Employee affinity groups.
- A supportive and enriching culture for everyone.
- Ongoing training and development opportunities.
- A collaborative and dynamic work environment.
How to Apply:
If you're a motivated and results-driven professional with a passion for customer success, please submit your application. We can't wait to hear from you
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