Customer Success Ambassador for EMEA Territories

hace 2 días


Barcelona, Barcelona, España Nutanix A tiempo completo

Company Overview
Nutanix is a cutting-edge technology company with a strong presence in the EMEA region. Our innovative approach to software solutions has made us a leader in the industry.

About the Role
We are seeking an experienced Customer Success Representative to join our team in Barcelona, Spain. The successful candidate will be responsible for driving revenue growth and enhancing customer satisfaction across Switzerland and Austria territories.

Job Description
As a Customer Success Representative, you will be the primary point of contact for our customers in the designated territories. Your key responsibilities will include:

  • Maximizing customer success through proactive engagement and support;
  • Attaining a minimum of 100% of goals for customer check-ins, customer adoption, and renewal rates;
  • Maintaining timely and accurate records of all customer interactions and data;
  • Acting as the customer's advocate engaging other departments within Nutanix when necessary and ensuring successful resolution;
  • Maintaining a high level of daily activity including customer and internal calls, meetings, and customer research.

Required Skills and Qualifications
To be successful in this role, you will need to possess the following skills and qualifications:

  • Experience in high-tech customer-facing roles such as Customer Success or Sales;
  • Fluency in German and English, with French being a strong asset;
  • Experience working with software subscription customers;
  • A proven track record of overachieving in a sales metrics-driven environment;
  • Knowledge of data centre technologies such as virtualization, storage, servers, security, Cloud, and networking would be desirable.

Estimated Salary Range
The estimated salary range for this position is between €55,000 - €70,000 per annum, depending on experience and qualifications.

About the Team
You will be part of a dynamic and diverse team located in Barcelona, dedicated to driving customer satisfaction and fostering long-term relationships with clients. Our culture emphasizes collaboration, flexibility, and a shared commitment to ensuring that customers achieve their business objectives through the effective use of Nutanix's platforms.

What You'll Bring
This role offers a unique opportunity to grow your career in a rapidly evolving industry. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply.



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