Customer Success Ambassador for Sustainable Business Partnerships

hace 4 semanas


Barcelona, Barcelona, España Ecovadis A tiempo completo

**About Us**

EcoVadis is a pioneering provider of business sustainability ratings, empowering companies to drive positive change. Our mission is to guide businesses towards a sustainable future.

We are seeking an exceptional Customer Success Coordinator to join our team in Barcelona. As a key member of our customer success team, you will play a crucial role in ensuring the successful implementation of our solutions and driving impactful business outcomes for our clients.

The ideal candidate will have 2+ years of experience in customer support, with a strong background in supply chain, sustainability, or business-related fields. Excellent communication skills, both written and verbal, are essential. Fluency in English and German is mandatory, with additional languages being an asset.

**Job Description**

In this exciting role, you will:

  • Empower customers to achieve their strategic goals through operational excellence
  • Assist with creating powerful communication to internal stakeholders and suppliers
  • Help customers identify appropriate actions towards their target achievement
  • Deliver training sessions for relevant customer stakeholders
  • Answer clients' operational questions via email or call
  • Enable customers to monitor their performance and progress through relevant program KPIs

You will be responsible for representing the customer voice within EcoVadis, adapting tools and processes to meet customer needs, and creating models to answer current business questions. A collaborative mindset and willingness to share best practices are essential in maintaining a positive and motivating atmosphere.

**Requirements**

To succeed in this role, you will need:

  • 2+ years of successful customer support experience with large accounts acquired in a fast-paced environment
  • Formal education in a related field (Supply chain, sustainability, business)
  • Excellent communication skills (Both written and verbal)
  • Excellent spoken and written English and German

**What We Offer**

We offer a competitive salary of €50,000 - €60,000 per year, depending on experience, and a dynamic work environment that fosters growth and collaboration. If you are passionate about sustainability and eager to make a meaningful impact, we encourage you to apply.



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