Dutch Customer Service Ambassador

hace 1 día


Barcelona, Barcelona, España Nordsabroad A tiempo completo

Nordsabroad Job Offer

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Job Overview:

">We are looking for a skilled Dutch Customer Service Ambassador to join our team at Nordsabroad. As the first point of contact for clients, you will be responsible for handling inquiries, technical complaints, and questions related to online banking and phone apps. Your primary goal will be to provide end-to-end solutions for any technical issues encountered by our clients.">

Responsibilities:

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  1. Handle client inquiries via phone and email, providing clear and concise answers to their queries.
  2. Resolve technical complaints and issues related to online banking and phone apps, ensuring that all actions taken during client interactions are accurately logged.
  3. Assist clients with queries about their cards, accounts, payment status, and fraud, adhering to specific procedures.
  4. Participate in the Fraud / Phishing service during working hours, maintaining strict security procedures around sensitive data and providing accurate information.
  5. Provide training to new team members on technical aspects of the role.

About the Role:

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This is a dynamic opportunity for a highly motivated individual to join our customer service team at Nordsabroad. You will work closely with our clients to understand their needs and provide tailored solutions to resolve their issues. As a Dutch Customer Service Ambassador, you will play a critical role in maintaining excellent customer satisfaction ratings and building strong relationships with our clients.

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Requirements:

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  • Degree in a relevant field (e.g., business administration, communication studies).
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficiency in Dutch language and strong writing skills.
  • Strong analytical and problem-solving skills.

What We Offer:

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  • A competitive salary of approximately €45,000 per annum.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a leading bank and contribute to its growth and success.

We Are Looking For:

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A highly motivated and experienced Dutch Customer Service Ambassador who is passionate about delivering exceptional customer service. If you have a strong background in customer-facing roles and are eager to take on new challenges, we encourage you to apply for this exciting opportunity.



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