Customer Service Ambassador for Lynk

hace 2 semanas


Barcelona, Barcelona, España Randstad Es A tiempo completo

About the Role: We are seeking a highly skilled Customer Service Ambassador to join our team at Lynk & Co. As a native speaker in Dutch and/or German, you will be responsible for providing exceptional customer service via various communication channels. Your main superpower is guiding customers through their Lynk & Co journey, acting as second-line support for our first-line Sales Advisors, and managing specialized and administrative back-end tasks.

Responsibilities:

  • Act as second-line support for our first-line Sales Advisors, guiding customers through their Lynk & Co journey.
  • Manage several specialized and administrative back-end tasks related to order management, insurance, payment process, claim management, GDPR, etc.
  • Act as a liaison between several internal and external stakeholders.
  • Engage in problem-solving and process improvement.

Requirements:

  • You are a (near-)native speaker in Dutch and/or German.
  • A very good command of the English language.
  • At least 6 months of experience working as a customer service agent or similar job.
  • A GREAT service (and sales) mindset.
  • A secondary-level education or higher.
  • Good computer skills.

Benefits:

  • Salary between 26.000 euros and 27.000 euros (gross / year).
  • Contract: 9 months with Randstad (in contracts of three months) + Permanent contract with LYNK&CO.
  • Possibility of hybrid work (after the first 3 months).
  • Offices located next to Glòries (in Barcelona).

Working Hours: Our customers are supported from Monday to Friday 8:15h to 17:15h in 8-hour shifts.



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