Customer Service Ambassador for European Markets
hace 4 días
Qlf Brands B.V. is a rapidly growing organization with operations in 36 European countries, offering a wide range of lighting solutions through its brands QAZQA, Lampenlicht, and FittinQ.
We are seeking an experienced customer service professional to join our team as a Customer Service Ambassador for European Markets. This is a fantastic opportunity to work in a dynamic environment, develop your skills, and contribute to the growth of our company.
**Job Summary:**
We are looking for a highly motivated and communicative individual who can provide exceptional customer service to our European customers. As a Customer Service Ambassador, you will be the first point of contact for our customers, handling their inquiries, and resolving any issues they may have.
**Key Responsibilities:**
* Provide excellent customer service via email, phone, and chat, ensuring a positive experience for our customers*
* Respond to customer inquiries in a timely and professional manner, providing accurate information and solutions*
* Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction*
* Develop and maintain knowledge of our products and services to effectively communicate with customers*
* Work closely with the sales team to identify opportunities for upselling and cross-selling*
**Requirements:**
* 2+ years of experience in customer-facing roles, preferably in a similar industry*
* Excellent communication and interpersonal skills, with the ability to build rapport with customers*
* Strong problem-solving skills, with the ability to think critically and creatively*
* Proficiency in English language, both written and spoken*
* Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously*
* Familiarity with CRM systems and other productivity tools*
**What We Offer:**
* Competitive salary: €35,000 - €45,000 per year (based on experience)*
* Opportunities for career growth and professional development*
* Collaborative and dynamic work environment*
* Comprehensive benefits package, including health insurance, pension plan, and paid time off*
* Flexible working hours and remote work options*
* Access to cutting-edge technology and training resources*
**How to Apply:** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your resume and a cover letter explaining why you would be a great fit for this role.
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