Customer Service Ambassador for European Markets

hace 14 horas


Barcelona, Barcelona, España Qlf Brands B.V. A tiempo completo
Job Overview

We are seeking a highly skilled Customer Service Ambassador to join our team in Barcelona, Spain. As a key member of our customer service department, you will be responsible for providing exceptional support to our European customers via email, telephone, and chat.

About the Role

This is a full-time position (40 hours per week) that offers the opportunity to work with a dynamic and rapidly growing organization. You will be part of a diverse team that values open communication, teamwork, and a friendly atmosphere.

Key Responsibilities
  • Provide excellent customer service to European customers via multiple communication channels
  • Master multiple languages, including English, Swedish, German, French, Spanish, Italian, Portuguese, and Greek
  • Work closely with colleagues to resolve customer inquiries and provide solutions
  • Accurately register customer data and agreements in our CRM system
  • Participate in training programs to enhance technical knowledge of lighting products
Requirements
  • Strong language skills in multiple languages, including fluency in English
  • Excellent communication and problem-solving skills
  • Previous experience as a customer service representative
  • Ability to work well in a team environment and adapt to changing situations
  • Able to multitask and prioritize tasks effectively
What We Offer

We offer a competitive salary package, which includes a base salary of €35,000 - €45,000 per annum, depending on experience. In addition, we provide 25 vacation days, compensation for travel expenses, and a solid pension plan. Our office is located in the heart of Barcelona, offering a vibrant and inspiring work environment.



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