Customer Service Ambassador

hace 16 horas


Barcelona, Barcelona, España Ttec A tiempo completo

About Us
Ttec is a company that specializes in creating customer experiences. Our mission is to make customers happy.

Job Description
We are looking for a Customer Service Ambassador to join our team. As a Customer Service Ambassador, you will be responsible for resolving customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. You will work to resolve customer issues quickly and effectively, while also providing exceptional service and support to our customers.

Requirements
To be successful in this role, you will need to have 1 year or more of related customer service experience in retail, banking, contact center, customer electronics or similar fields. You will also need to have effective written communication skills, including grammar and spelling in English. Additionally, you will need to be able to act as one and work in a team setting, with a desire to help solve issues and come up with solutions.

Benefits
We offer a competitive compensation package, performance bonus opportunities, and the benefits you'd expect from a leading employer. This includes paid time off (PTO), wellness and healthcare benefits, and relocation assistance. We also offer experiential training and access to 1000s of free training and development courses. At Ttec, we value our employees and want to help them grow and develop their careers.

About Your Role
In this role, you will have the opportunity to become a subject matter expert in your field, providing exceptional service to our customers through voice, chat or email interactions. You will work closely with our team lead and contribute to the success of the customer experience and the overall success of the team. You will also have the chance to make great new friends within the Ttec community and grow your career in a dynamic, family-friendly atmosphere.



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