Customer Service Ambassador in Fashion
hace 20 horas
We're a pioneering technology and services leader that empowers brands to evolve. As a global company, we operate in over 70 countries, helping renowned brands improve their businesses with cutting-edge technology and integrated solutions.
The role of Customer Service Ambassador in Barcelona offers an unparalleled chance to join our team of innovators and be part of shaping the future in the fashion industry. This is a unique opportunity to grow professionally, develop strong relationships, and contribute to creating exceptional customer experiences.
About this RoleIn this position, you'll be responsible for delivering outstanding customer service by addressing incoming calls, emails, and other inquiries. You'll also maintain accurate records, provide timely resolutions, and continually update your knowledge of products and services.
- Take ownership of customer calls and resolve issues promptly
- Maintain detailed records of interactions and ensure seamless communication
- Stay up-to-date with product information and offer expert advice to customers
To succeed in this role, you'll need excellent communication skills, a willingness to learn, and a passion for providing top-notch customer service. Proficiency in Italian and advanced English skills are essential, as well as a good disposition to work in a fast-paced customer service environment.
- Fluency in Italian and advanced level English
- Excellent customer care skills, including active listening and problem-solving
- Able to take ownership of calls and escalate issues when necessary
We invest heavily in our people, infrastructure, and capabilities to ensure long-term success. As a valued member of our team, you can expect:
- Competitive salary: €45,000 - €55,000 per year
- Opportunities for growth and professional development
- A dynamic and supportive work environment
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