Fashion Industry Customer Service Representative
hace 12 horas
Unlock a career-defining opportunity in our dynamic Fashion industry customer service team. Based in Barcelona, you will be working with us as an on-site Customer Service Representative. This is your chance to take the first step towards an extraordinary career.
About UsWe are a global technology and services leader powering the brands of the future. Our mission is to help well-known brands improve their businesses with technology and integrated solutions, globally. We value game-changers like you who are eager to learn and grow.
Fashion Industry Job Overview
This role offers an exciting opportunity to work within the fashion industry, helping customers from diverse backgrounds. As a Customer Service Representative, you will provide exceptional support to users, addressing their queries and concerns via various communication channels.
Your Responsibilities
- Taking incoming calls and resolving user demands efficiently
- Logging call details onto call management systems and providing timely responses
- Maintaining up-to-date knowledge of service and product expertise
- Progressing calls to resolution or escalating them as necessary
Your Qualifications
To succeed in this role, we look for individuals with strong customer care skills, fluent in Serbian and advanced English proficiency. A good disposition for working in a fast-paced customer service environment is essential. Familiarity with IT platforms and equipment is a plus.
Benefits Package
- A competitive salary: €18,400 gross/year + up to €1,200 gross/year in bonus
- A 39-hour/week temporary contract, Monday to Friday, 9:00-18:00
- A central location in Barcelona
- The opportunity to develop your skills through full-paid training and specialized courses
- A comprehensive benefits package tailored to your needs
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