Customer Service Representative

hace 2 días


Barcelona, Barcelona, España Minacs A tiempo completo

Experience the power of a game-changing career in the fashion industry with Minacs. We're a global technology and services leader powering the brands of the future, helping well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona, you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Job Description

  • Taking incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solving users' demands.
  • Logging call details onto call management systems and providing response and resolution within SLA.
  • Maintaining service and product knowledge and expertise associated with applications specific to individual customers.
  • Escalating potential service issues initially with Mentor. Following all the processes and procedures of the project.
  • Understanding and complying with administrative duties.

Requirements

  • Proficient or bilingual in Italian with an advanced level of English. Spanish is a plus.
  • Customer care skills – ability to listen to and understand the customers' needs.
  • Ability to take ownership of, and progress calls to resolution or escalate calls to resolution.
  • Excellent communication skills and adaptability.
  • Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration is a plus.

What's in it for you?

  • Part-time 39 hours/week temporary contract: Monday to Friday 9:00 to 18:00.
  • Salary 18,400 euros gross/year + up to 1,200 euros gross/year in bonus.
  • Central location in Barcelona.
  • Bring-a-friend (referral) bonus opportunities.
  • Full paid training on the company and the project you'll be working on.
  • Career development programs, specialized courses, and language classes.

We are an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.



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