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Customer Service Representative

hace 2 meses


Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

Customer Service Representative

At Exoticca Travel Co, we're looking for a talented Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our customers, ensuring their travel experiences are nothing short of unforgettable.

Key Responsibilities:
• Provide pre-departure customer support, answering calls and emails, and offering destination and trip information.
• Assist with visas and country-specific entry requirements, as well as add or remove excursions, make cancellations, and process refund requests.
• Offer in-destination customer support, handling calls, emails, and WhatsApp messages, and providing information about daily activities and crisis situations.

Requirements:
• 2+ years of contact centre and/or customer service experience, preferably in the travel agency, airline, hotel, car rental, and/or hospitality industry.
• Fluency in French, with a strong interest in multilingual talents, particularly in our markets: Germany, France, Spain, UK, US, and CA.

What We Offer:
• Competitive compensation package, flexible compensation management, and a hybrid work model (3 days from home, 2 days at the office per week).

Join our team and become a part of our dynamic and growing start-up environment, where you'll have the opportunity to stay up-to-date with ever-changing processes, procedures, and policies.