Customer Service Representative

hace 12 horas


Barcelona, Barcelona, España Cataloxy A tiempo completo
Job Title

New Balance Customer Support (Dutch with English) - Remote

About the Job

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. As a representative, you will be responsible for providing expert customer support to clients via phone, email, chat, and social media.

About CPM International

CPM International is a global partner for customer excellence, delivering multilingual customer service, sales, and technical support solutions tailored to diverse markets. We believe in the power of movement and design innovative products that blend function with fashion and performance with style.

What You'll Do
  • Provide Expert Customer Support: Address product inquiries and resolve customer issues via phone, email, chat, and social media.
  • Empathize and Problem-Solve: Understand customer needs and offer tailored solutions.
  • Master Product Knowledge: Gain in-depth knowledge of products and services.
  • Represent the Brand: Serve as a brand ambassador.
Requirements
  • Language Proficiency: Fluent in Dutch with excellent English language skills.
  • Customer Focus: Passion for delivering exceptional customer service.
  • Problem-Solving Skills: Proactive approach to resolving issues.
  • Strong Administrative Skills: Attention to detail and organizational abilities.
  • Empathy: Ability to handle sensitive situations with care.
Benefits
  • Start date: ASAP
  • Contract: Temporary (3-month contract with 1-month probation period)
  • Full time: 39 hours/week
  • Working days/Hours: Flexible schedule
  • Salary: €19,400 gross per year
  • Incentives: Top performance incentives
  • Holidays: 24 calendar days per year
  • Paid bank holidays + 1 extra day in lieu
  • Work from Home: Anywhere in Spain


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